Received an email first thing this morning at 08:43 hrs saying “Out for delivery today Damian will deliver your item from EJ Oxford (3505) TODAY between 8am and 6pm” I then received another email at 16:25 hrs saying “Sorry we missed you We tried to deliver your item from EJ Oxford (3505) today 11 November 2023 Please tell us when we should next try to deliver your item:” NOBODY came or attempted to deliver my item. They wasted my entire day and ruined my plans as I needed to be home to sign for it. On top of that they lied about it to say that they attempted to deliver when they didn’t. I double checked through my ring doorbell and cameras. I’m extremely frustrated and angry and have now had to rebook it for Monday, which means that I have to now work from home when I planned to go into the office! What a terrible useless company! Avoid at all costs and Ernest Jones need to use a different courier as this ruins their reputation