Been waiting a week now for a delivery and since the item, a rather expensive bike rack, arrived at their depot it has not moved. I contacted them Friday and was told an agent would be calling me straight back. Have contacted them again and given the same response, so much so that I think their Live Chat is actually an AI tool. And to compound matter I have now been disconnected twice by their chat system - and their call centre appears unmanned. Awful company. Zero Stars and zero bike rack!
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