I was supposed to have a parcel picked up this morning, was advised pickup was between 08.00 and 09.00. At 08.58 I received 2 text messages and 2 emails from DX stating that they called to pick up the parcel but I wasn't in!!! I was in,because I was waiting for a delivery from IKEA. I tried to contact DX but they don't have any customer service contact number, only automated service, I phoned the local depot number and asked for a call back. I am still waiting. I phoned the company that the parcel was being returned to and they told me that this happens with DX!!!! I will never buy anything from a company that uses DX.