I had my parcels delivered to the wrong address but DX insisted they had been signed for (they were left in someone elses garden 5 streets away) i had to take to social media and post the picture of they had taken of the persons door. Luckily they saw the post and contacted me so i could pick the items up. I have tried to contact DX with 'chat' and there is never an actual person available. I suffer from stress and anxiety so do not want to speak to a person directly. The email doesnt work either and apparently they do not have a complaints department. I have had no attempt to contact myself by them with an apology and will never use there service again.