My parcels were due to be delivered yesterday between 08.00-18.00. I was at work and my son was at college. When we got home around 17.30 there was no card so I assumed we might be the last drop off. When 18.00 passed I checked the tracking info which said it they had been delivered at 14.30! I checked with my neighbours and they didn't have them so I sent an email to DX and the supplier.
DX called me today and said they had been delivered to a house 10 doors away in a cul-de-sac around the corner. How was I supposed to know that without a delivery card? The courier was going to come back today, collect them and then deliver them to the correct address, but I told him I wouldn't be home. He would have to come back tomorrow when I'm home.
In the meantime, my parents had come to my house and found a handwritten note through my door saying my parcels were at the house 10 doors away. When my parents went round to collect them, they had been left outside the door for anyone walking past to see. These parcels are worth over £500 and could have easily been stolen!
Appalling service and I am surprised, with a 1.2 star rating, that the company I made the purchase from actually still use DX for their products, which are not cheap!