ABSOLUTELY HORRENDOUS! My passport was supposed to be delivered today and expected time was shown 6-7pm on the website. I was at work and not at delivery address (home).The driver didn’t even call me before attempting delivery and delivered the parcel to somebody in my building. He delivered at 2pm where the ETA on website was showing 6-7pm. When the high value parcel is sent which requires a signature, that signature MUST be of the person who is supposed to get the delivery and not some neighbour! Isn’t this thing obvious for any basic or small courier company? Now I’m missing my passport and there is no fkcing contact number to call on! The company is so irresponsible and hopeless that they emailed me next day and asked me to raise a complain with the sender, so that they will issue a new passport, raise a police complain, do all the lengthy paperwork. And meanwhile, you will have to cancel your all the travel plans because you have lost the passport! WHAT A JOKE!