There should be a no star option! Took the day off and waited for my garden furniture to be delivered by DX. They never showed up - I spent a very long time on hold and being passed department to department as no one wanted to deal with my query. Eventually it was found my order was on a 3 day van instead of an overnight one- so was asked to take another day off to accept delivery. Eventually I managed to get a Saturday delivery instead, however I then get a text on the Friday morning 'your order will be delivered today before 17.30'. Not great when you're at work all day! Phoned again but they assured me not to worry, definitely on the system to be delivered tomorrow, must have been an automated message by mistake. Return home to find the furniture has been thrown over our 6 foot fence (impressive!!!) and smashed our patio tiles in the process as well as the furniture. DX don't have a customer service team to speak too so we've been advised to send an email - very helpful - and you can't start a claim for loss or damages as the recipient. What an appalling company!