Have Had 2 days of aggravation, the worst possible service, no one to talk to ,all voice automation with out repeating the vital info such as email address. most points requested were not relevant to arranging delivery which a human would have been able to solve. This company has been sold I believe a few times .It does not deserve to be in Business. Samsung use them probably because they are the cheapest of the cheap ,for their freebie gifts. What is cheap is dear in terms of time money and aggravation . Dont use them !Harold2 10 pm 26th Sept