I had booked a collection for a return to an online shop with DX, and was given a timeframe between 9am and 5pm, meaning I had to take annual leave and was unable to leave the house all day. Unfortunately DX did not show up; another collection date was arranged and I called the day before to confirm, but despite this it was another no show. In the meantime all of my emails had been ignored, so I got the online retailer I tried to return an item to arranged another date for me, only for DX to not show up for the third time. I have sent several emails, and DX have not been in touch to either apologise, offer an explanation or offer another date for finally fulfilling the service I have already paid for and on which I already wasted three full days. Steer well clear.