Darren
Absolutely appauled with the service provided. A repaired item had been sent back to me from a well known company and I received a message to say it was due on Monday between 8am and 6pm. Never arrived. I contacted DX the Tuesday via live chat and was no help, they said that for unforseen circumstances the courier couldn't make the delivery. OK, fair enough. to assured me it was out on the road and due for delivery by 5pm on the Tuesday. It still didn't arrive. I contacted on the Wednesday and got told all they can see is that's its out on the road and again assure me it will be delivered by 5pm on the Wednesday. Very frustrated as it didn't arrive on the Wednesday either. No explaination what so ever. So once again, I contacted them via live chat to once again be told the same thing. Nothing they could do for me other than tell me what was on the tracking information.... Its out on the road. I asked for details so I could speak to someone higher about it, they couldn't supply me with anything. On the Wednesday when I spoke to them, they said that they would inform the courier to give me a call. I'm still waiting for the phone call. Thursday at 16:55 my parcel eventually arrived. The same parcel that was due on the Monday. My parcel was sent via this company and not by choice, its a company I will most defiantly not be using in the future. I would advise anybody not to use them also, no help and very un reliable. They give you a day and time (Monday between 8am and 6pm), the day and time should have been more like this week sometime, no set time. If you don't mind waiting for a parcel then use them, if your is a rush stay away.
3 years ago
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DX has a 1.2 average rating from 1,409 reviews

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