Picked Tuesday for my delivery to fit in with working schedule. Was told it was arriving on Wednesday. We were given a slot of 1:45-3:45, again we changed our schedule to be in. we got to 3:45 and no sign of the delivery. We had to leave for TEN MINUTES and returned to a note saying they had tried to deliver at 3:45 but I had a missed call from the driver at 3:50. Tried to reschedule the delivery, couldn't get through on the phone. The website wouldn't recognise my tracking number so I couldn't change it on there. Tried live chat on the website but the agent stopped responding after saying he'd look at my enquiry. Overall a most unpleasant experience with this courier service - dreadful. They work with Homebase and it was a £12 delivery charge. Just dreadful.