Tracking appeared as item to be delivered 9th Sep, that it wasn't then updated couple days later to say item out for delivery (confused yet?), no call to my phone or card left when tracking shown as no access? Phoned the company and after having to wait for over 40 minutes, a member of staff answered to tell us the delivery driver could not fit the 7.5T truck down our road??? As explained we have seen much bigger trucks having no issues, was told the item would be delivered again on the next day via a van so would fit down the road. We tried to get the item delivered later on as the driver was still around our area, however was told he refused to do so. The item was delivered as said the next day, but guess not in a van as said but in another 7.5T truck!!! Liars and time wasters!