To say that DYL has had a major impact in my business is an understatement. Our team has never been able to find the one stop shop solution in a VOIP,CRM, LEAD MANAGER until we implemented the DYL solution. Reporting is a HUGE part of big data in our organization which enables us to key in on the strengths of our marketing programs efficiently. Being able to coach our staff on best call practices by the recording feature allows us to deliver BEST in class sales and service to our over 12,000 clients. The sound quality, uptime reliability of the network gives my IT infrastructure the confidence to stack more & more users on the network with no issues. The feature set that this powerhouse can deliver is the best in class. Our employees love the simple & easy to read interface along with the ability to see the entire enterprise in one view is fantastic. If you are considering DYL as your new system I would HIGHLY recommend getting on a demo. You will not be disappointed.