DYL has enabled us to be more thorough in our training process while listening to calls through out the days/weeks to correct talk paths. It is also very valuable when there is a discrepancy in conversations to go back and listen to the conversation and what was truly said by both parties. We haven't need that "value" just yet, but if you're in business long enough, you will need that feature one day to protect your business and the liability you face.
-Scott
