I am not the agency owner, but I am licensed insurance representative. This is the first office where they offered DYL for their phone system and let me tell you, it is AMAZING. It's so easy to use, I love that you can fax paperless, it's painless to transfer calls throughout the office (without accidently hanging up on customers) and to be able to look through your call history is a nice feature. ALL offices should have this system.
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