I don't remember any problems, which indicates that the service was fine. Well, with one exception. The suggestions for what to take included rain gear, but I disregarded it, because I figured it was a generic list, and we were going to the tropics not in the rainy season. Wrong. I should have brought a flimsy plastic raincoat - I have several, pinched years ago from the Maid of the Mist - they weigh nothing, and we were in the rain forest! My jacket is water-repellant, sort of, but not really. I got wet! Maybe the list should be tailored to the trip, and this should be made clear.