We wish to give Eagle-Eye Tours top marks for stepping up for their clients in emergency situations. Recently, my husband and I joined their Costa Rica Birding Tour and on the first full day, my husband had a medical emergency early in the day while we were at a birding reserve in the hills above San Jose. Our Guide took over right away, arranging for the driver to take over the Group for the rest of the day and for a ride to get the three of us down to the closest hospital Emergency. He then spent the day with us coordinating between the hospital personnel (who knew little English) and ourselves and with the Eagle-Eye office back in Canada (starting the process of making necessary arrangements to get us back home to Canada). He didn't leave us until he had to in early evening, but before he did so, he provided a contact number for a fellow employee at the Canadian office, who then stuck by us via phone and text until my husband was released from hospital (at 10:30pm PST). At this point, the office contact arranged for a hotel nearby for that night. The next day, he booked an Airport hotel for us and made flight arrangements (which included special assistance by Air Canada the whole way) to our home city in B.C. for the following day. This employee then followed us all the way home via texting to make sure we made it in one piece. Way to go, Eagle-Eye Tours! We want everyone to know that you are safe when touring with this company: if you are ever in trouble, they are there for you until the problem has been dealt with and we will be forever grateful to all the people who contributed to getting us home safely.