Very poor service and after care. First delivery of windows and doors included one wrong door, a few missing panels for bifolds and two wrong windows. Fitting was riddled with errors including scratches to frames and sills, faulty glass panes, missing door seals - the list goes on. Martin even got abusive when I asked for the list of over 30 problems after installation to be resolved! Since installation parts have fallen off doors and Shire refuse to honour the warranty and repair. Tried mediation, tried to get it resolved and we're getting nowhere. Would never use again. Read the other reviews and Shire's pitiful response... seems there's a pattern and you don't take any responsibility for problems you cause. Shame