"You just used a plastic bag instead of a box for packaging, which is not good, as the bag is not strong enough to protect the product (the mat and the cord) during delivery. I paid $12 for that non-protective packaging. And I'm not sure if the product is working or not. You just attached page 1 of the set-up and care instructions, so I had to go to your website to read the full page (2 pages in total). Maybe the staff was still in a holiday mood after the Labour Day long weekend." I left the above review a few weeks ago, but you did not post it. You just want to hide the bad comments and post the good comments. So, I will never purchase anything from you anymore and I will tell the truth on the other social media.