Ben McF
Do not use this company. Having been given what was a rather shoddy looking car, the clutch broke within 48 hours (after less than 4 hours driving), rendering the vehicle undrivable and nearly causing a fatal collision on a very busy A road. After being pushed onto the verge by the Police, I contacted customer service to organise recovery. Rather than empathy or concern, the customer services representative suggested that I was responsible for 'breaking the clutch'. I have nearly 30 years driving experience of manual cars and have never worn out a clutch. After promising recovery within 90 minutes, the breakdown services took more than three hours to arrive. I was told by the "customer service" representative on the phone that if I wanted a working replacement car I would have to be towed to Luton Airport (which is not where I rented the car from) and wait for a full diagnosis of the broken down car. Nine week later this has still not been done - I'd still be waiting in their Luton branch. This 'offer' was not an option for me as I was on my way to pick up my terminally ill mother to take her to Wales for her last family holiday. So I had to ask a friend to drive from Norwich to pick me up and take me to London where, at further expense, I had to hire a car from another provider (SIXT - they are very good. Try them instead.) More than eight weeks later and following dozens of emails, phone calls and online requests, Easirent has still not provided a report on the clutch or a full refund. On July 7th, the area manager David Hoffman promised me a report was forthcoming yet nothing has materialised. I have never ever written about a company on this before but I do not want anyone to give this shambles of a company any money or endure the awful experience that I have, Do not use them and please warn others.
10 months ago
Read Easirent Reviews
Easirent has a 1.24 average rating from 953 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial