Easirent Reviews

"Emails didn't come through with links for payment despite several phone calls. They inexplicably changed my name on the reservation to a woman's name, then accused me of doing it. Prior to pick up they sent me to an empty car park on the other side of town, then admitted the wrong information was in my confirmation email. They also denied it was on the other side of town. But I live in the town, so I know it was, and needed a taxi to get there. Had to wait for someone when I reached the correct car park to get the keys. The car they gave me was dirty.\n\nEasirent 'resolved' my complaint after exactly 163 days and around 20 phone calls. No gesture of goodwill offered or any kind of compensation, beyond a refund for the taxi I was forced to take. They then immediately shut down the option of me replying via their online portal, to stop any further conversation. I tried to open a new conversation with them, and I attach a screenshot of the rude response I got. Appalling company."

"Do not use this company. Having been given what was a rather shoddy looking car, the clutch broke within 48 hours (after less than 4 hours driving), rendering the vehicle undrivable and nearly causing a fatal collision on a very busy A road.\n\nAfter being pushed onto the verge by the Police, I contacted customer service to organise recovery. Rather than empathy or concern, the customer services representative suggested that I was responsible for 'breaking the clutch'. I have nearly 30 years driving experience of manual cars and have never worn out a clutch.\n\nAfter promising recovery within 90 minutes, the breakdown services took more than three hours to arrive. I was told by the \"customer service\" representative on the phone that if I wanted a working replacement car I would have to be towed to Luton Airport (which is not where I rented the car from) and wait for a full diagnosis of the broken down car. Nine week later this has still not been done - I'd still be waiting in their Luton branch. \n\nThis 'offer' was not an option for me as I was on my way to pick up my terminally ill mother to take her to Wales for her last family holiday. So I had to ask a friend to drive from Norwich to pick me up and take me to London where, at further expense, I had to hire a car from another provider (SIXT - they are very good. Try them instead.)\n\nMore than eight weeks later and following dozens of emails, phone calls and online requests, Easirent has still not provided a report on the clutch or a full refund. On July 7th, the area manager David Hoffman promised me a report was forthcoming yet nothing has materialised.\n\nI have never ever written about a company on this before but I do not want anyone to give this shambles of a company any money or endure the awful experience that I have,\n\nDo not use them and please warn others."

"After renting a car and paying the initial \"final\" fee I was greeted with an additional fee that was 100% of the original cost, that is supposedly payable at the counter. After filling out the online check-in form and navigating back to the page the fee went up to 130% of the original cost.\n\nI would be lying if I said I didn't expect anymore additional fees."

"I booked through booking.com on a free cancellation car rental,1 week car rental at a cost of \u00a3140 I looked for hidden charges none on any breakdown of charges page or anywhere else,After i paid the \u00a3140 soon as i paid i was informed to leave a deposit off \u00a31500 so i cancelled straight away,I got charged \u00a360 cancellation fee on a free cancellation booking and still have not received the other \u00a380 now a fortnight after the booking no help at all from any company apart from booking,cars.com who are looking into makimg sure I get some refund,total joke no customer service no help at all thank you for taking my \u00a3140 and me not receiving any service at all!Regards Mr Scott Gibson"

"Oh my goodness what a terrible car they rented to me.....DO NOT rent from this company. I arrived in Jacksonville FL on a rainy dark evening on September 29, 2020 and headed over to Easirent to pick up my car on the shuttle bus. The associates actually were very nice at the counter....but this is where it all fell apart. The car they rented me could not be seen in the dark, so they told me to take pictures of any damage on the car the next day to record it. Damages....so many, took over ten pictures...also when I locked the driver's side door it would not unlock, so I can to go to the passenger side door to crawl over the seat to unlock the driver's side door. The back doors also did not unlock. Did not notice this one, until I went to put down the windows, but the windows were manual...you know like in the late 70's early 80's. And finally I noticed the tags on the car were expired. I have rented cars all over the world and highly would not suggest you rent a car from this place ever. When I returned the car and told them my problems with the car, they said I could have always have brought the car back for another one......really????....I am on vacation. And they also hoped I would give them a high rating. Oh my goodness.....you have been warned."

"Oh my goodness what a terrible car they rented to me.....DO NOT rent from this company. I arrived in Jacksonville FL on a rainy dark evening on September 29, 2020 and headed over to Easirent to pick up my car on the shuttle bus. The associates actually were very nice at the counter....but this is where it all fell apart. The car they rented me could not be seen in the dark, so they told me to take pictures of any damage on the car the next day to record it. Damages....so many, took over ten pictures...also when I locked the driver's side door it would not unlock, so I can to go to the passenger side door to crawl over the seat to unlock the driver's side door. The back doors also did not unlock. Did not notice this one, until I went to put down the windows, but the windows were manual...you know like in the late 70's early 80's. And finally I noticed the tags on the car were expired. I have rented cars all over the world and highly would not suggest you rent a car from this place ever. When I returned the car and told them my problems with the car, they said I could have always have brought the car back for another one......really????....I am on vacation. And they also hoped I would give them a high rating. Oh my goodness.....you have been warned."

"The price was fair and I paid an additional insurance, but when I arrived they said it was not through them and needed a deposit of \u00a31500. After looking at the agreement the carefully pointed out the small print, which I should of noticed, so I decided to pay there \u00a30 excess, which cost \u00a3120 for 3 days. I took the car during COVID-19 outbreak to find the car filthy. I noticed more and more dirt on my travels, so decided to call them to change the car at another location, which they agreed and apologised and said they were too busy. The next car was not good either, so I took it upon myself to clean it. One thing after another! "