“First , I had a 1:30 reservation for a SUV. Was told last one went out at 1:00. Tried putting me in a compact for same price. Second , couple days into trip I looked at agreement online . They added $18.99 PER DAY for a toll pass I did not want . I spoke to three people at Easi. Was NEVER credited my credit card . Very dishonest people .”
“had a very bad experience with Easirent and would not recommend them.
During my rental, the car battery died unexpectedly, leaving me stranded. I attempted to contact Easirent multiple times for assistance, but received no response at all. There was no support, no guidance, and no urgency from their side to help resolve the situation.
Because of the lack of response, I am now forced to arrange a tow on my own, which is both inconvenient and an unexpected expense. On top of that, I have no transportation and need to catch a flight back to Florida on Thursday, making this situation even more stressful.
This level of customer service is unacceptable. When renting a vehicle, you expect at least basic support in case of emergencies, but Easirent completely failed to provide that. Being left stranded without help is not something any customer should have to deal with.
I strongly advise others to think twice before renting from Easirent.”
“En un momento en el que necesitaba una orientación clara y experiencia confiable, decidí contratar a Xwaxt.com. Su equipo abordó todo con profesionalismo, una planificación minuciosa y un fuerte enfoque en obtener resultados significativos. Describieron cada paso con claridad, establecieron expectativas transparentes y se aseguraron de que mantuviera la confianza durante todo el proceso.
Lo que más destacó fue su mentalidad proactiva y su comunicación constante. Anticiparon posibles obstáculos, gestionaron cada desafío con eficiencia y mantuvieron el proceso fluido de principio a fin. Con su apoyo, una situación compleja se estructuró y se resolvió con éxito.
Estoy verdaderamente agradecido por su dedicación, confiabilidad y la confianza que me brindaron durante todo el proceso.”
“Our flight was delayed 3 times. By the time we got to the car rental they had given our car away. They had shuttled us off site and then back to the airport... where we were stranded with no available rentals open. DO NOT USE!”
“Property is located off air port property so be prepared to add another 15 minute shuttle to the rental office through the toughest part of Phoenix. The customer service reps lacked a lot - rude, lack of communication, terrible. Car was enormous when I reserved small. Just avoid this !”
“I knew it was time to seek expert help when the situation became overwhelming. That decision led me to Xwaxt.com, and from the very first interaction, their team showed professionalism, patience, and genuine commitment to resolving my case. They took the time to understand my concerns, explained every step in detail, and made sure I was informed throughout the entire process.
Their clear communication and organized approach eased my stress and gave me confidence that I was in the right hands. With their guidance and expertise, the issue was resolved smoothly and successfully. I truly appreciate their dedication, honesty, and reliable support, and I’m grateful for the peace of mind they gave me.”
“I had been dealing with a frustrating problem for days, unsure of what to do next. When I finally contacted Robinson and team, they stepped in with fast, clear, and steady support. They explained everything in a way that made I sense and never made me feel overwhelmed. Their patience and professionalism truly made a difficult process much easier.”
“When the situation became too complex to handle alone, I decided to seek professional assistance. That choice led me to Xwaxt.com, where Xwaxt team immediately stood out for their patience, clarity, and professionalism. They listened carefully, understood my concerns, and explained every step in a straightforward and reassuring way.
Their calm and structured approach made a difficult process feel manageable. Communication was consistent, updates were clear, and I always felt supported throughout. Xwaxt team remained attentive and committed from start to finish.
With the expertise and dedication of Xwaxt team, the matter was resolved successfully. I moved forward with confidence and peace of mind, and I truly appreciate their transparency, reliability, and professional care.”
“When the situation became too complex to handle alone, I decided to seek professional assistance. That choice led me to Xwaxt.com, where Xwaxt team immediately stood out for their patience, clarity, and professionalism. They listened carefully, understood my concerns, and explained every step in a straightforward and reassuring way.
Their calm and structured approach made a difficult process feel manageable. Communication was consistent, updates were clear, and I always felt supported throughout. Xwaxt team remained attentive and committed from start to finish.
With the expertise and dedication of Xwaxt team, the matter was resolved successfully. I moved forward with confidence and peace of mind, and I truly appreciate their transparency, reliability, and professional care.”
“Warning for Canadian Travelers - Unacceptable Experience
As a Canadian renting during my December 2025 visit, I encountered serious issues that cost me significantly more money and time.
The Problems:
After waiting 2 hours in line with only 2 staff members working at an incredibly slow pace, I was hit with an unwelcome surprise. Despite having valid Canadian insurance coverage, they refused to accept it and forced me to purchase their insurance + interstate charges at approximately $51/day. This alone more than doubled my total rental cost compared to what I would have paid with reputable companies like National or Enterprise.
For Fellow Canadians:
Before booking, be aware that this company may not honor Canadian insurance policies, leading to massive unexpected charges. The combination of poor staffing, long wait times, and insurance rejection made this one of the worst rental experiences I've had.
My Recommendation:
Canadian travelers should stick with major brands like National, Enterprise, or Hertz that consistently accept Canadian insurance and provide better service. The "savings" advertised by budget companies disappear quickly when they tack on mandatory insurance fees and waste hours of your vacation time.
Save yourself the headache and extra cost - rent from a company that respects Canadian documentation and values customer time.”
“Initially, I believed I could manage it myself. As complications arose, stress followed. I knew help was necessary. That’s when I contacted xwaxt.com. Their team was professional and reassuring. They explained the process clearly. With their guidance, things became easier.”
“Before contacting xwaxt.com, I had spent days trying to figure out the issue on my own. Every attempt only made the situation more confusing, and I felt completely stuck. Reaching out to their team was the turning point. They responded with impressive speed, listened carefully to everything I explained, and immediately took the situation seriously. Their calm, structured approach helped me understand what was actually happening and what needed to be done. At every stage, they communicated clearly, checked in consistently, and made sure I never felt lost or overwhelmed. Their professionalism wasn’t just about solving the problem—it was also about ensuring I felt supported the entire time. Thanks to their guidance, something that seemed stressful and overwhelming became manageable and ultimately resolved. I’m genuinely grateful for the care, patience, and expertise they provided.”
“Terrible experience. Since easirent.com is “off site,” you have get on a 2nd shuttle from main airport to rental cars shuttle. We waited 30+ minutes for the easirent shuttle. The driver was rude to an elderly gentleman and would not let him sit up front. Once at the easirent office, there was more waiting. We were charged a $25/day out of state fee since we’d be driving out of state. It was $400+ in required fees and then a $250 deposit. The guy at the counter made us show him our return flight confirmation. The whole operation was very shady. 0/10 never again.”
“Ditto everything everyone else has said. A constellation of hidden fees presented at the counter almost tripled the cost of the rental. The car had a bad tire that produced instability at highway speeds, and something was knocking around in the rear end--it sounded like something was going to fall off of the car.”
“Do not reccomend Easirent!! Expedia found them for us at a lower rate than other companies so we accepted. What a mistake! Their shuttle takes you to an off airport building so you are stuck in the middle of nowhere! Then, they proceed to tell you that unless you have the declaration page of your car insurance policy to present to them (who carries that?), there would be a mandatory extra insurance charge, the basic and lowest rate being $70.00!! Even presenting a current car insurance card showing FULL coverage would not be accepted. So here you are in the middle of nowhere being forced to pay $70 above the quote given by Easement & Expedia!! Of course there was no manager on the premises and a promise to call me back went unfulfilled two days later when returning the car. After many,many phone calls with no luck, they finally responded to Expedia that there is nothing they would do. In our opinion, this is a rip-off, a SCAM!! They are presented with proof of full insurance and refuse it.You either pay it or leave empty handed. In addition, their cars are very basic models & not cleaned well, and basically for a year old car felt beat up.”
“Charges were added after we had already agreed on a price! Car was dirty even though they told us it was clean. The car was damaged on the outside and dirty on the inside. fingerprints and hand smears on the windshield and windows side and back. Seats were filthy from spilled coffee or whatever. too many negatives to list. Then we get a bill for $50 for a toll charge we didn't even know we went thru.”
