Ben McF
Do not use this company. Having been given what was a rather shoddy looking car, the clutch broke within 48 hours (after less than 4 hours driving), rendering the vehicle undrivable and nearly causing a fatal collision on a very busy A road. After being pushed onto the verge by the Police, I contacted customer service to organise recovery. Rather than empathy or concern, the customer services representative suggested that I was responsible for 'breaking the clutch'. I have nearly 30 years driving experience of manual cars and have never worn out a clutch. After promising recovery within 90 minutes, the breakdown services took more than three hours to arrive. I was told by the "customer service" representative on the phone that if I wanted a working replacement car I would have to be towed to Luton Airport (which is not where I rented the car from) and wait for a full diagnosis of the broken down car. Nine week later this has still not been done - I'd still be waiting in their Luton branch. This 'offer' was not an option for me as I was on my way to pick up my terminally ill mother to take her to Wales for her last family holiday. So I had to ask a friend to drive from Norwich to pick me up and take me to London where, at further expense, I had to hire a car from another provider (SIXT - they are very good. Try them instead.) More than eight weeks later and following dozens of emails, phone calls and online requests, Easirent has still not provided a report on the clutch or a full refund. On July 7th, the area manager David Hoffman promised me a report was forthcoming yet nothing has materialised. I have never ever written about a company on this before but I do not want anyone to give this shambles of a company any money or endure the awful experience that I have, Do not use them and please warn others.
1 year ago
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Easirent has a 1.3 average rating from 992 reviews

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