Easirent Reviews

1.2 Rating 947 Reviews
5 %
of reviewers recommend Easirent
1.2
Based on 947 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
Easirent 1 star review on 22nd May 2021
Scott Gibson
Easirent 1 star review on 11th October 2020
KO
Easirent 1 star review on 11th October 2020
KO
15
Anonymous
Anonymous  // 01/01/2019
Goodness me.. I wish I had read reviews before I booked with this company. I had to book a car at very short notice from Southhampton Airport. I was booking it the night before I flew and in a bit or a rush. After a quick google search this company popped up. I won't go into great detail but the long and short of it was I unknowingly booked through a 'Broker' It was not clear AT ALL. It was also NOT CLEAR that Easirent is NOT at Southampton airport but a 20 minute drive. When we arrived they had 'given away' the car - the reason for this was in my haste with the broker site I marked 10am for pick up, we didn't arrive until about 4 pm. So instead of checking the flight details I gave, they gave our car away... so now comes the first con.. We had to pay extra for an upgrade. Still trying to work out the extra cost of the upgrade we were then bamboozled by the insurance options, by this time we just want a car,,, but then comes the the fuel options..... We were coaxed into choosing the option of a full tank of petrol for our 3 day rental... then the next con comes.... literally as we're getting into the car we were told about the LIMIT of 100 MILES PER DAY. So a maximum of 300 miles with a full tank of petrol was never going to be used. So with half a tank of petrol we took the car back an were then confronted with a late charge of another £35. I'm still trying to work out how the £35 was calculated. I didn't have time to argue at the desk or investigate because I was worried I would miss my flight. I did however notice he wasn't going to give me a receipt for the charge until I had to ask. Even though we gave flight details and times of flight, even though our rental started at 4pm 3 days previously, staff member was not understanding in anyway shape or form, in fact he was rude to me. Saying it was common sense that if I booked with a broker from 10am - 10am of course I'm to be charged for late pick up. Never did he take into consideration that our rental started at 4 pm with a more expensive car upgrade. ( that was booked direct at the site) Yes, I made a mistake when I booked in a rush and I put 10am arrive and 10am depart - but come on. We paid for another vehicle, paid the upgrade, paid the fuel and now this... I will NEVER use this company again, purely and simply because the STAFF were MOST UNHELPFULL, totally disengaged, totally immune that going through 3 party sites is not at all obvious to customers. It's not something I do on an annual basis, as far as I was concerned I was booking a care through Easirent. The clue should be in the name! I think they are very misleading and not at all Easi. Renter BEWARE. Check everything. These people are ICE COLD. I'm going to now try and work out exactly how they managed to calculated the late drop off... I think I need some luck!
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Posted 3 years ago
Cowboys. Bad manners. Customer torture
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Posted 3 years ago
Do not use this company they are crooks
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Posted 4 years ago
I don't normally leave reviews but this rip-off outfit are the most unprofessional disgraceful set of thieves I have ever known. I will keep this brief but their rates are a scam to lure you in and their policies on every aspect of rental from forced (if you want the car) insurance, to upfront fuel full tank selling, to extra charges for practically everything you can imagine in their smelly flea pit offices and rude, ignorant dirty looking staff. Absolutely disgraceful. AVOID!!!
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Posted 4 years ago
Quite possibly the worst experience I have had with a company in my 48 years. Avoid at all costs, as their cheap pricing online is designed to hook you in before they force you to pay extortionate insurance prices at the desk and then make spurious charges to your card after the rental, which I am now in a fight to get back. Awful awful service and dreadful desk staff who are clearly in on the con.
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Posted 4 years ago
Terrible. Words that come to mind. Swith and bait, fraud, misleading, dismal service
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Posted 5 years ago
WARNING!WARNING!! AVOID THESE BRUTES. They steal your money by accusing you for damage on the car which was already there!! When we picked up the car it was wet, they just "washed" it they said. Therefore it was very difficult to see all the damages on the car. The guy had an emty paper; whilst normally when you rent a car all the present damages are already mentioned. This time it was a"search and find it yourself" duty. We've made pictures and because the car was very wet, we missed some!! We took the car, drove to our family, parked the car in front of their garage, didn't use it anymore, and after a week we drove back. And then they "discovered" a scratch. We told them that the damage was absolutely not caused by us, and that it had been almost impossible to find all the damages when we picked up the car. But you are catched in their criminal claws and you have to pay. We were already sitting in the van for departure to the airport when we had to go back to the office. We had to pay £195 and £75 ad ministrationcosts!!! One of the guys even showed "paint" on his fingertips, that he found on "our" car. These guys, and also the woman, brute and bitchy, working there..,they know that they accused ypu false, but they don't care at all. They just want to rob you from your money. AVOID these AWFUL, DISGUSTING SCAMMERS and CHEATERS.
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Posted 2 years ago
No option to award zero stars so I've been a little generous here. I had a terrible experience with these cowboys and I would urge you to spend a little more because, if your experience is anything like mine, you'll ultimately pay a lot less anyway. When I arrived to collect my hire car (miles from the Luton Airport), due to it being dark, I was handed a flashlight and asked to assess the car for damage. I did the best I could and noted down what I could see. Upon leaving, I realised that the car hadn't even been cleaned. It was filthy both inside and out. I found empty Costa coffee cups, half drunk bottles of water, haribos and crisps in the glove box (thanks). When I returned the hire car after 5 days having done very little mileage, I pulled up at the Stansted branch (again, miles from the airport) and went in to the office to return the car. An employee left to survey the vehicle and when he returned, he claimed a tyre had been damaged. I have attached the image of the 'damage'. Several things to note at this point. Firstly, I had not curbed the car. I've been driving for 30 years and never had a single claim. Secondly, the so called 'damage' was so insignificant that, had I seen it armed with my torch night one, I wouldn't have bothered noting it down. Thirdly, the tyres were not in the best of condition anyway and looked in need of imminent replacement. In summary, my cheap hire car for five days was trippled in price with the cost of the tyre replacement and 'admin fee'. Please, I urge you to spend a little more and go with a company that won't rip you off when you return the vehicle.
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Posted 3 years ago
Avoid like the plague!!! Easirent are an absolute scam. They offer cars at low price to then charge hidden charges for mileage, fuel, damages to the vehicle (completely unjustified). Particularly for the staff at King's cross branch, the customer service was from the start appalling with the staff being extremely rude and insulting.
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Posted 3 years ago
I would avoid the Glasgow branch of Easirent. They tried to charge me on top of my rental an additional £122 as the advice given by easirent customer services when i called to confirm i could hire without a credit card was wrong and apparently it was my fault. The so called Manager told me i was in the wrong for not contacting him directly rather than using the Central customer services number stated on all of their documents. Their attitude was horrendous and i felt victimised by the two staff working that day. After 10 minutes of their bully tactics to get me to pay the extra i refused and returned back to the airport without a car. Fortunately the staff at Sixt were pleasant and very clear with their pricing and managed at short notice to provide me with excellent service.
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Posted 3 years ago
STEER CLEAR I agree with every single bad comment about this company. Booked car hire for 44 pounds. Got to the collection desk and they wanted either 1500 pound deposit (which they said you “should” get back within 10 days or you can phone up) or I could pay 150 on top of the hire for additional insurance and avoid the deposit. So for those who have budgeted to have 1500 pounds wiped off your credit or debit card balance for 10 days plus, you are in effect forced to take the extra insurance. I told them to take me back to Avis and of course, have been informed that i wont get the 44 pounds back due to late cancellation - i think i got off lightly judging by some of the stories. This is a company conning hard working people out of money and excusing it by calling it policy! I hope they disappear very soon
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Posted 3 years ago
Southampton branch of Easirent would not allow collection of the car without paying excess insurance. My wife had standalone excess insurance, showed this to the rental desk, read out the statement on this insurance for just this situation, offered to put the excess on her credit card, but they just kept insisting. We know the system; never had this kind of bullying before.
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Posted 3 years ago
basically, they bait and switch you, by offering the lowest rate on expedia (including cheap insurance). I ordered that insurance, but... they don't accept it, and make you pay shiteloads for their insurance (which makes them suddenly the most expensive on expedia. Also, they are stationed miles from airports, so when u get there, you are screwed. (a cunning tactic). Besides that, they scammed my credit card. I'm still chasing them up about it, but they are masters of avoidance. It's just a nightmare. All I can say is... BEWARE. DON'T MAKE THE SAME MISTAKE THAT I DID.
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Posted 3 years ago
Deceiving company with may hidden costs, strong arm sales tactics, and atrocious customer service! Having arrived to the Manchester depot @ 22:45, (45 mins earlier to my pre-paid booking), I was ‘strongly urged’ to purchase extra ‘full insurance’ at an additional 43pounds for my one days rental! I was informed that should I not, there would be 1250 pounds excess blocked on my credit card, which would be withheld at the slightest sign of any damage (specifically was mentioned even the slightest of scratches). This I hasten to day is not clearly stated on the company website! I was also told that should I not take out the additional insurance I would not be able to take my pre- booked car until the later programmed time of 23:30. All this was conveyed with an air of ‘take it or leave it’ the staff knowing the lack of other options open to me, I having pre-paid, the depot being on an industrial estate off airport, and it almost being closing time for the majority of rental companies. Due to the above stated, I felt compelled to buy the extra insurance, basically making the total price for the one day rental at least as pricey as if I had rented from a reputable company such as Hertz. Following all this, I was then informed that the class of car I had pre-paid for ( D class, Ford mondeo or similar) was not available, and was offered a people carrier type vehicle, not ideal for the motorway diving planned! I finally accepted to downgrade to a seat Leon (was up to me to walk around the stock area to source a decent available car) in order to get a normal type car, needless to say the staff were not in the least bothered at the oversight of not having my pre-paid car in stock, nor obviously offering any type of discount/compensation for the downgrade! On top of it all, the company proceeds to withhold 95 pounds just in case you are untrustworthy and return the car with any small amount of petrol less than from when you rented. This I have yet to see if will ever be refunded.... Finally, just add that since having had the opportunity to sit and go through the ‘small print’, it turns out that the company also offers 4 more levels of insurance, this I was never informed about when being pushed the additional cover!!! As mentioned, do yourself a favour, don’t be fooled by the seemingly cheaper rates (there’re not in the end), steer clear and hire direct from a reputable company, as this company is far from that!
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Posted 3 years ago
Easirent Luton. All seemed to go well when collecting the car. Until two month later... Used two cards, issued by two different banks from two different countries when collecting the car (usual stuff, additional insurance, deposit blocked for fuel or whatever, they speak about it in such a way that I bet no one understands what they are actually paying for), one of the cards was issued specially for this trip and has not been used since. This was the only place I used both cards and actually let them go off my hand and handed it to the worker. Within past two weeks both cards were used to make some online purchases, one for around 100 GBP, the other for around 800 USD, but only 204 USD went through, the rest was blocked by the bank. All reported to bank fraud team, easirent, rentalcars and of course police. I was told by a bank worker that such fraud usually works this way - they wait a couple of months before using the card details so that you do not connect it to when the details could have been stolen. I wouldn't if not for the fact that easirent Luton was the only place I used both cards, let them go off my hands and one of the cards has not been used ever since.
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Posted 3 years ago
The worst car rental company. They're thieves and would charge your card for damages that never happened to the car. I've rented multiple times before but never had a worse experience. Extremely rude staff, no customer service, they don't care about you and would misuse your card details and deposit. Unfortunately I didn't read a lot of reviews beforehand and paying the price now. GUYS - PLEASE DON'T RENT HERE - YOU'LL REGRET LATER. I was charged £225 for a small scratch on the tyre that existed before I rented the car. Branch Manager (Stansted Airport Branch) - Marius and the Customer Service Team now avoid taking my calls. SCAM COMPANY. Once they have your deposit and card details - you'll be charged a lot more than the rental price. BEWARE AND STAY AWAY FROM EASIRENT.
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Posted 3 years ago
By far the worst experience I've had with a car rental provider, or in fact with any company at all! We'd booked two cars, a 7-seater and 5-seater for our cricket match that day. Firstly we had to wait the queue for 60 minutes because every customer ahead of us had problems. One was told that his US credit card wasn't valid, until 30 minutes later when they found out that it was. Another person was told that they had to pay extra charges, until about 20 minutes later (after calling the EasiRent solicitor) they found out that they didn't have to pay it. The third customer was told that he wasn't allowed to drive on his international license, until ... you guessed it ... he actually was. The fourth and final customer was being shouted at by his wife because they were now 1.5 hours late due to EasiRent, asking him why he went for the cheapest company. Anyway, it was now our turn and we were naively optimistic. Issue number 1: they didn't actually have a 7-seater, even though we'd booked it about a week before. After speaking to EasiRent head office we were offered x3 5-seater cars. Granted they offered us the third car for free given that we'd paid for two cars. Luckily we had a third person would was able to drive. Issue 2: About 30 minutes after being told that we could have 3 5-seater cars, it turns out that they didn't actually have the third car. By this point we decided to send 3 people on the train and just take 2 of the cars, so we asked them if they could hurry up and give us the two cars. Issue 3: About another 20 minutes later we find out that they actually don't even have a second car available. To make things worse the representative was making jokes for the entire 2hrs+ that we were there, saying things like "the car depot is only 3 miles away", when it wasn't, or saying that I had points on my license when I didn't. Light hearted jokes, but needless to say we weren't in the mood. Anyway, we asked for a full refund, left, and all took the train to our match. We received a full refund a week or so later. I know it's tempting to go for companies like Easirent because they're often cheaper than the alternatives. I've succumb to this many times. However when it risks ruining your holiday/day trip then ask yourself whether it's worth it. I've learned my lesson and definitely won't be using Easirent again. I hope this review helps some people avoid a very frustrating experience.
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Posted 3 years ago
Excellent Best value for money By far the cheapest Very friendly staff Brand spanking new car Straight forward No hassle at all Loving it Loving it Loving it
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Posted 5 years ago
WARNING AVOID LIKE COVID!!! WARNING! LIARS AND SCAMMERS! DO NOT USE WARNING!!! SCAMMERS! Somehow CARJET managed to get my post removed for not complying with Trustpilot rules?? Cannot figure out which rules I broke as this is all true! If we cannot give a true review on our experience of a dodgy scamming company then what's the point of these sites??? Here's my booking no Your Rental Voucher - CJT-38923949 just so there's no confusion who the villains are it is both CARJET who have my money and EASIRENT who are the car hire firm CARJET booked the car with. Booked car through CARJET to pick up from Stansted and tried to pick up with Passport, Driving licence, NHS Covid ID with address confirmation but they would not let me take car without utility bill!! I offered to scan a utility bill from home but they would not accept and said it had to be original. Everything i tried they would not accept. The most mono-syllabic unhelpful person I have ever come across. Booked through CARJET who are the ones who took my money and refuse to return it. They say that they tell you you will need proof of ID. On leaving without the car and spending £200 on taxi home to Brighton he said have a nice day GRINNING. If my wife had not been there he would have had a smack in the mouth. Trading standards informed I can only assume that the good comments interspersed with the bad are put on by themselves. You cannot contact Carjet no working tel number or email. THEY CLEARLY KEEP ADDING GOOD REVIEWS ON HERE THEMSELVES AND THEY ASK YOU TO RATE THEM IMMEDIATELY AFTER BOOKING BUT NOT AFTER TRYING TO GET YOUR CAR. BOOKING IS GREAT AND EASY. TRY AND GET YOUR CAR??
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Posted 8 months ago
@EasirentCarHire at #CastleDonington scammed me in Sept 2019 when I signed their EPAD believing this to be for lost keys and failure to refuel. I had a yearly policy (£35.00) to cover damage to their vehicle and they charged me £270 for 2 weeks extra insurance without my consent. Complained to Easirent and got no reply. Complained to credit card company and they investigated, however they were powerless to refund me as Easirent just reiterated that I’d signed the EPAD and purchased the extra insurance of my own free will when I did not. AVOID AVOIVD THIS COMPANY
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Posted 2 years ago
Easirent is rated 1.23 based on 947 reviews