Goodness me.. I wish I had read reviews before I booked with this company. I had to book a car at very short notice from Southhampton Airport. I was booking it the night before I flew and in a bit or a rush. After a quick google search this company popped up. I won't go into great detail but the long and short of it was I unknowingly booked through a 'Broker' It was not clear AT ALL. It was also NOT CLEAR that Easirent is NOT at Southampton airport but a 20 minute drive. When we arrived they had 'given away' the car - the reason for this was in my haste with the broker site I marked 10am for pick up, we didn't arrive until about 4 pm. So instead of checking the flight details I gave, they gave our car away... so now comes the first con.. We had to pay extra for an upgrade. Still trying to work out the extra cost of the upgrade we were then bamboozled by the insurance options, by this time we just want a car,,, but then comes the the fuel options..... We were coaxed into choosing the option of a full tank of petrol for our 3 day rental... then the next con comes.... literally as we're getting into the car we were told about the LIMIT of 100 MILES PER DAY. So a maximum of 300 miles with a full tank of petrol was never going to be used. So with half a tank of petrol we took the car back an were then confronted with a late charge of another £35. I'm still trying to work out how the £35 was calculated. I didn't have time to argue at the desk or investigate because I was worried I would miss my flight. I did however notice he wasn't going to give me a receipt for the charge until I had to ask. Even though we gave flight details and times of flight, even though our rental started at 4pm 3 days previously, staff member was not understanding in anyway shape or form, in fact he was rude to me. Saying it was common sense that if I booked with a broker from 10am - 10am of course I'm to be charged for late pick up. Never did he take into consideration that our rental started at 4 pm with a more expensive car upgrade. ( that was booked direct at the site) Yes, I made a mistake when I booked in a rush and I put 10am arrive and 10am depart - but come on. We paid for another vehicle, paid the upgrade, paid the fuel and now this... I will NEVER use this company again, purely and simply because the STAFF were MOST UNHELPFULL, totally disengaged, totally immune that going through 3 party sites is not at all obvious to customers. It's not something I do on an annual basis, as far as I was concerned I was booking a care through Easirent. The clue should be in the name! I think they are very misleading and not at all Easi. Renter BEWARE. Check everything. These people are ICE COLD. I'm going to now try and work out exactly how they managed to calculated the late drop off... I think I need some luck!