basically, they bait and switch you, by offering the lowest rate on expedia (including cheap insurance). I ordered that insurance, but... they don't accept it, and make you pay shiteloads for their insurance (which makes them suddenly the most expensive on expedia. Also, they are stationed miles from airports, so when u get there, you are screwed. (a cunning tactic). Besides that, they scammed my credit card. I'm still chasing them up about it, but they are masters of avoidance. It's just a nightmare. All I can say is... BEWARE. DON'T MAKE THE SAME MISTAKE THAT I DID.