Anonymous
By far the worst experience I've had with a car rental provider, or in fact with any company at all! We'd booked two cars, a 7-seater and 5-seater for our cricket match that day. Firstly we had to wait the queue for 60 minutes because every customer ahead of us had problems. One was told that his US credit card wasn't valid, until 30 minutes later when they found out that it was. Another person was told that they had to pay extra charges, until about 20 minutes later (after calling the EasiRent solicitor) they found out that they didn't have to pay it. The third customer was told that he wasn't allowed to drive on his international license, until ... you guessed it ... he actually was. The fourth and final customer was being shouted at by his wife because they were now 1.5 hours late due to EasiRent, asking him why he went for the cheapest company. Anyway, it was now our turn and we were naively optimistic. Issue number 1: they didn't actually have a 7-seater, even though we'd booked it about a week before. After speaking to EasiRent head office we were offered x3 5-seater cars. Granted they offered us the third car for free given that we'd paid for two cars. Luckily we had a third person would was able to drive. Issue 2: About 30 minutes after being told that we could have 3 5-seater cars, it turns out that they didn't actually have the third car. By this point we decided to send 3 people on the train and just take 2 of the cars, so we asked them if they could hurry up and give us the two cars. Issue 3: About another 20 minutes later we find out that they actually don't even have a second car available. To make things worse the representative was making jokes for the entire 2hrs+ that we were there, saying things like "the car depot is only 3 miles away", when it wasn't, or saying that I had points on my license when I didn't. Light hearted jokes, but needless to say we weren't in the mood. Anyway, we asked for a full refund, left, and all took the train to our match. We received a full refund a week or so later. I know it's tempting to go for companies like Easirent because they're often cheaper than the alternatives. I've succumb to this many times. However when it risks ruining your holiday/day trip then ask yourself whether it's worth it. I've learned my lesson and definitely won't be using Easirent again. I hope this review helps some people avoid a very frustrating experience.
5 years ago
Read Easirent Reviews
Easirent has a 1.3 average rating from 1,024 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial