Deceiving company with may hidden costs, strong arm sales tactics, and atrocious customer service! Having arrived to the Manchester depot @ 22:45, (45 mins earlier to my pre-paid booking), I was ‘strongly urged’ to purchase extra ‘full insurance’ at an additional 43pounds for my one days rental! I was informed that should I not, there would be 1250 pounds excess blocked on my credit card, which would be withheld at the slightest sign of any damage (specifically was mentioned even the slightest of scratches). This I hasten to day is not clearly stated on the company website! I was also told that should I not take out the additional insurance I would not be able to take my pre- booked car until the later programmed time of 23:30. All this was conveyed with an air of ‘take it or leave it’ the staff knowing the lack of other options open to me, I having pre-paid, the depot being on an industrial estate off airport, and it almost being closing time for the majority of rental companies. Due to the above stated, I felt compelled to buy the extra insurance, basically making the total price for the one day rental at least as pricey as if I had rented from a reputable company such as Hertz. Following all this, I was then informed that the class of car I had pre-paid for ( D class, Ford mondeo or similar) was not available, and was offered a people carrier type vehicle, not ideal for the motorway diving planned! I finally accepted to downgrade to a seat Leon (was up to me to walk around the stock area to source a decent available car) in order to get a normal type car, needless to say the staff were not in the least bothered at the oversight of not having my pre-paid car in stock, nor obviously offering any type of discount/compensation for the downgrade! On top of it all, the company proceeds to withhold 95 pounds just in case you are untrustworthy and return the car with any small amount of petrol less than from when you rented. This I have yet to see if will ever be refunded.... Finally, just add that since having had the opportunity to sit and go through the ‘small print’, it turns out that the company also offers 4 more levels of insurance, this I was never informed about when being pushed the additional cover!!! As mentioned, do yourself a favour, don’t be fooled by the seemingly cheaper rates (there’re not in the end), steer clear and hire direct from a reputable company, as this company is far from that!