No option to award zero stars so I've been a little generous here. I had a terrible experience with these cowboys and I would urge you to spend a little more because, if your experience is anything like mine, you'll ultimately pay a lot less anyway. When I arrived to collect my hire car (miles from the Luton Airport), due to it being dark, I was handed a flashlight and asked to assess the car for damage. I did the best I could and noted down what I could see. Upon leaving, I realised that the car hadn't even been cleaned. It was filthy both inside and out. I found empty Costa coffee cups, half drunk bottles of water, haribos and crisps in the glove box (thanks). When I returned the hire car after 5 days having done very little mileage, I pulled up at the Stansted branch (again, miles from the airport) and went in to the office to return the car. An employee left to survey the vehicle and when he returned, he claimed a tyre had been damaged. I have attached the image of the 'damage'. Several things to note at this point. Firstly, I had not curbed the car. I've been driving for 30 years and never had a single claim. Secondly, the so called 'damage' was so insignificant that, had I seen it armed with my torch night one, I wouldn't have bothered noting it down. Thirdly, the tyres were not in the best of condition anyway and looked in need of imminent replacement. In summary, my cheap hire car for five days was trippled in price with the cost of the tyre replacement and 'admin fee'. Please, I urge you to spend a little more and go with a company that won't rip you off when you return the vehicle.