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Easirent Reviews

1.3 Rating 1,070 Reviews
6 %
of reviewers recommend Easirent
1.3
Based on 1,070 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
Easirent 1 star review on 22nd May 2021
Scott Gibson
Easirent 1 star review on 11th October 2020
KO
Easirent 1 star review on 11th October 2020
KO
15
Anonymous
Anonymous  // 01/01/2019
Easirent at DDW is a joke!! Waited at the rental car center after taking the shuttle from DFW and no one showed up. Had a nephew playing in the Division 2 National Football Championship at McKinney. Had to get to the game!! Called the shuttle Pickup number - no answer. Picked the choice to talk to the Easirent location - no answer. Called several times and no answer. Finally went to the Hertz desk and had car in a few minutes. NEVER AGAIN!!!!!!!!
Helpful Report
Posted 9 months ago
I reserved an economy car. I called twice to go over my reservation and to make sure the price I was quoted was accurate. When I got there, they had no economy cars available and could only rent me something that was more than double what I was quoted!! I was super upset that happened to me. Especially where I thought I was doing my due diligence by calling twice to go over my reservation. "Easirent" more like "Easily fooled if you rent".
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Posted 9 months ago
This place reminds me of a business that is one of Saul Goodman's ideas for money laundering. It is seriously the most unprofessional, shadiest car rental places I have ever encountered. I selected it by going with the lowest price on Expedia. I ended up in some off site trailer. I had to get a shuttle to the car renter place, and then another shuttle to this shady trailer. The workers had no uniforms. Most looked like they were involved in some sort of criminal activity. The other customers all seemed to have challenged paying for their cars. When I returned mine the guy waiting seemed drunk and was burping continuously. I witnessed a fight between employees. When I got to the trailer I had to wait over an hour and half. It takes them forever to get people their cars booked and have them out. The car was dirty and not even cleaned. They have hidden fees and insurance they make you buy that is way over the Expedia price. You are probably better off taking a bus or an uber.
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Posted 10 months ago
Wow I still think I’m in a bizzarro bs dream. This is the worst run organization possible. This had to be a joke.
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Posted 10 months ago
Lots of silly add ons- do not believe the published price! Go with a more established company. This place is a disaster!
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Posted 10 months ago
I paid for a car rental, $232, I was charged over $300 in liability insurance, they would not accept my own insurance. I felt robbed, they didn't even give me the insurance documents and after I had signed they told me I had to bring the car clean or I'd be charged $250 for cleaning fees. AVOID this company, they use many names one switch, routes etc..
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Posted 10 months ago
Was not located where stated, off-site and off-site return. 1st car, the cigarette smoke was severely strong; I'm highly allergic, so I requested another car (the counter person was very rude (but the manager was fine). 2nd car was very dirty, and on the second day of rental, the temp tag in the window ran out of date; when called, they stated don't worry about it. The website is very misleading about the "policies" that they have in place and where the business is located. If I had known that there would be no shuttle to take us back to the airport, I would have booked from another company. I would not want anyone to have this experience, horrible customer service and cars are very dirty inside and out. I was not the only one not happy in the building, 3 other customers, with 1 walking out.
Helpful Report
Posted 10 months ago
I recently booked and prepaid for a car reservation in Las Vegas. Within 30 minutes of making the booking I learned that it was not going to be possible to make this trip. I immediately cancelled this reservation through their website. Little did I know that they would not refund the $107.81 that I had paid them via an American Express card. Would a reputable company not accept a quick cancelation and refund everything paid? I'm sure a "reputable" company would. Since this whole experience happened, I now see many many reviews of horror stories of dealing and renting form this rip off rental service. Do yourself a favor and pass these great rates by and rent from a company that will treat their customers with good practices and not scam type ripoffs
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Posted 11 months ago
Do not hire from this company use a reputable firm You will have an unpleasant experience
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Posted 11 months ago
JAX rental office told us our car was red and that was it. Could only figure out which one by starting the car. No one to check car for damage or gas as usual. We soon found out after 137 miles we were on empty. They did not give us a full tank of gas as usual and expected. When we went to return the car the manager was VERY rude. Would not tell me what our mileage was until he insisted we sign the paperwork. I wanted to discuss the problem but he walked out leaving me talking. The other person in the office was just shaking her head at his actions. No way should FRANCKY JEANTY be allowed to be a manager. It ended up costing me $65 to go 327 miles. I will say that the other employees were friendly and cooperative.
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Posted 1 year ago
Horrible experience, overcharging and no shuttle service before 8am. My flight left earlier and they told me to call Uber. The car had no gas, was filthy and smelled. Took it back a day early and they asked me where the gas was. I had to remind them that I had to go straight to a gas station when I picked up the vehicle. DONT RENT HERE!
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Posted 1 year ago
The shuttle never arrived after waiting for 30 minutes, and another couple had arrived 30 minutes prior. Paid $50 for a cab ride to the location for under 10 minutes. Ridiculous. Been here for over an hour 30 minutes and still not checked in even though I checked in online.
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Posted 1 year ago
Terrible. I rented a car for four days from the Dallas airport for a work trip. My flights were cancelled morning of and therefore the work trip was cancelled. They would not refund my money. They must be making bank off flight cancellations. This is such a disappointment and poor way to manage a business.
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Posted 1 year ago
I recently had my car break down on me with limited options on how to get to work the next day, or complete any tasks until I came across Easirent in Fort Lauderdale. I was blown away by how simple and fast it was to book this rental service at night and especially being last minute. The best part of all was being greeted by the friendliest employees, especially a woman named Kay! Kay truly turned this chaotic and stressful day around with her professionalism and overall positive attitude!! I am so grateful to have encountered such a wonderful company and will continue to utilize their rental service in the future. I thank Kay and all her efforts for assisting me with such ease and providing me with an amazing car to enjoy!
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Posted 1 year ago
I need a last minute truck rental, in Tampa, to move something. I booked a same day pickup and went to pick up the truck. I cannot say enough about Michael’s professionalism. After a short wait, I was greeted with a smile and kind words. There were a couple issues with it being a rental I made 1 hour prior. Michael went out of his way to make sure I got the vehicle I needed to move my items. Due to his calm demeanor and reassurance, I too was calm. It seems a lot of workers today don’t want to be at their job, especially customer service jobs. It was my first rental from easirent, definitely not my last. Thank you Michael for going above and beyond!
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Posted 1 year ago
POOR AND RUDE CUSTOMER SERVICE AT WEST PALM BEACH RENTAL LOCATION. FEAR OF UNAVAILBILTY OF RESERVRD VEHICLE. ABOUT AN HOUR-LONG WAIT TO GET SHUTTLE SERVICE AT AIRPORT. LOUSEY STAFF WITH AN UNACCEPTABLE POOR ATTITUDE WITH A LONG WAIT TO GET TO TALK TO THEM TO GET THE VEHICLE. UNACCEPTABLE PRESSURE TO PURCAHSE EXTRA INSURANCE / EASY PASS ETC.
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Posted 1 year ago
At Easirent in TPA airport it was a pleasure the good service from Sam at the counter, my granddaughter had delays in her flight from Dallas and he was very cooperative, gentle, and treat us with respect and a friendly smile. When returning vehicle, he does his best to move her with husband and child to the airport. If you go to that facility please ask for Sam or Michael, they are 5 Star persons
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Posted 1 year ago
Sam helped us at the Tampa Airport Location, very kind and pleasant , the staff were all kind to us, and the van pick up from the airport was a plus , we loved the service,
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Posted 1 year ago
NEVER rent from this company, I was left on a curb side walk waiting for a van to pick me up at car rental site of airport for over 1 hour, the driver seemd disinterested , wouldnt help with luggage or respond to questions. Then at rental OFF SITE office-2 reps talked with each other, didnt seemed interested in helping customers, demanded us to contact our insurance brokers on phone and provide "declaration page" of our personal insurance contract since we refused to buy there insurance-so now its been 2 1/2 hours since my plane landed AND STILL no car. Then when I returned my car to catch an early flight- to my surprise BECAUSE I WAS NEVER INFORMED- they dont open till 0800- so IM 30 minutes away from the airport in some outiside town location, in the dark, by myself-left to figure out how to get to airport- called an UBER. They also took 250.00 as "security deposit"-despite having already paid for car through pricelines-will be shocked if I get that back!!! THEY ARE CROOKS
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Posted 1 year ago
Easirent placed a $500 hold on my credit card as a security deposit. Twenty-one days after I returned the car, they still have not released the hold. When you call the (888) number, you're placed into a queue. "You're caller number three waiting in the queue. You're caller number two waiting in the queue." When it's finally your turn to speak to a representative, the phone rings but no one answers and eventually the call disconnects...
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Posted 1 year ago
Easirent is rated 1.3 based on 1,070 reviews