Fraudulent company and horrible staff in Cork branch
My wife hired a car from Easirent to return home for her father’s year anniversary of his death (Years mind) this past weekend. She arrived in Cork, Ireland fairly late Friday afternoon/evening. She was with my child who is 11 months. As such she was in quite a rush to get her out of the cold and rain and didn’t spend the time she perhaps should have done looking around the car for scratches etc. It was also very dark and the employees didn’t help very much.
She proceeded to use this car to drive to inchydonney and back on Sunday. When she returned the car on Sunday the Easirent employees said that she had caused damage to the wheel. She outright denies that allegation and said she did absolutely nothing. My wife is a very honest person and would 100% own up to a scratch if she committed the offence. She was left in tears following a conversation with the staff on Sunday which is not acceptable.
I rang up the Cork airport branch this morning and spoke to an Owen (wrongly spelt) who in my view was very arrogant, not the customer service I have been used to in Ireland I must say. I rang up first to say how disappointed I was that my wife was left in tears following the altercation with members from the branch but also to obtain the necessary documents to claim back from her insurance. The insurance company was very clear that we need the accident damage report, the tax invoice for what my wife was charged and the repair invoice for how much it would cost to repair (It should match the charge my wife has). Owen proceeded to tell me that they didn’t have to repair it as it was superficial damage. I said you can’t charge my wife for something you are not going to get repaired. Surely this is normal. You should only charge a customer what the repair is. He then changed his stance and said it would be 2-3 weeks before it got repaired but yet they still wouldn’t send out the reapir invoice. What I believe he is planning to do is send out the repair matrix they use to calculate the cost. This is unacceptable as I would like to see the repair cost and make sure we are only paying for the repair of the wheel my wife has been accused of damaging (Which she did not do). By not providing this info we can’t claim back on our insurance that we have been paying for.
I rang up again asking for the recording of the telephone conversation as I’m willing to take this to the highest regulatory body (ECRCS or ECC-Net or BVRLA) because I think this is awful and fraudulent on behalf of the company. This is really not good enough. The fact the staff have accused my wife, made her cry when she was clearly vulnerable with a small baby, and now giving confusing statements over whether the repair will be fixed or not is unacceptable
4 years ago
Easirent has a
1.3
average rating
from
1,075
reviews
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