First of all, I want to say how lucky we were to have got to know about Sakshi from East Africa Wild Adventures. My husband's friend from Johannesburg knew her husband & I want to thank heavens for that! When I was struggling to find touring companies in India who were willing make a customized plan for our South Africa & Kenya (believe me I tried with multiple companies & they just didn't show any interest) & wondering if we should trust the unknown ones we were looking at online (mind you African vacations can be very expensive & less explored for Indians), I was so glad to have found my oasis/safety net in Sakshi. The logistics for the whole trip & the number of things needed to be done were so huge & intimidating, that I just didn't want to take any risk by trying to do it on my own. Referred from a trusted source & that the fact that she is based out of Africa, it was really a bonus! So the moment I logged onto the website & filled up the contact form, I promptly get a call from her & that's when I mentioned the friend's referral. From this point on, there was no looking back 😊 . I instantly felt comfortable as I talked to her about our plans, relieved that I had found just the right person to help plan for our daunting 15 days trip to a less travelled part of the world. While we shared our initial itenirary (which we had already reviewed with our friend from Joburg), Sakshi patiently listened & took a couple of days to consult with her teams internally & then got back to me with a revised one. Her plan was so much reasonable, less hectic & well thought out. She gave us some useful & practical suggestions as we were travelling with a kid & helped plan in a sensible, achievable way. The best part was her level of attention to details. I was so impressed when she suggested that we book a day hotel on the last day of our trip in Nairobi before the flight back home for some much needed R&R. I'm sure I wouldn't have been plan to this level if I were doing it all on my own. The other factor is the personal touch that Sakshi extended to us. She was so friendly, easy to approach & was only a whatsapp message/call away. As we got speaking regularly, I have now become such good friends with her. She is a very pragmatic, down to earth & very sensible person, whom I could really relate with. Also, she has an amazing taste for properties & she insisted on booking with the best for us. Although we were unfortuantely late for some of the properties she suggested, she made sure nonetheless that we got the best, even if she ended up convincing us about the increased prices 😉. I loved the travelkey app she shared with us & how every day was detailed in the app, with tabs for the day notes (plan for each day), hotel details, transfers, meal plans, some great tips & info abou the places we were visiting including some relevant photos. She went over the itenirary with us multiple times, shared the tipping guide & packing lists way in advance so that we could all plan accordingly. She also helped with our SA & Kenya visa processes, reviewing our applications, getting us info etc. When we requested that we wanted to visit Newlands cricket stadium at Cape Town & Wanderers at Johannesburg, she accomodated our request, factoring in the drive, trying to co-ordinate with the stadium authorities etc. There were number of other such requests from us, that she so readily accepted & planned. The execution was also extremely smooth with literally no hiccups over the duration of the entire trip. Right from the time we arrived in Capetown, until the time we got dropped off at the hotel near Nairobi airport we were under the care of some great driver/guides who were so knowledgeable, accomodating, patient & helpful. They were so adaptable & put up with us when we got delayed on some days while reaching our resorts & thankfully arranged their stays even though it wasn't originally planned. Especially our travel to Sun city, when were got overly delayed in the evening. Her suggestion to go with Ilkeliani camp in the Maasai Mara was simply the best. We absolutely loved this property & were so glad we had chosen it. Not only this one, every property we stayed all over SA & Kenya at were really good, but for a few small hiccups which were solely due to the property management. Although we ended up increasing our costs for the trip (from our original estimation), after we finalized with East Africa Wild Adventures, I think it was worth every penny. What a brilliant experience it was! It was truly the trip of our lifetime & I am so happy that Sakshi made this vacation so memorable, uneventful, safe & comfortable for us, especially with a little 7 year old with us. Finally, I highly recommend East Africa Wild Adventures for all your African Safari vacations. You can blindly trust them to do the job perfectly & you can rest & relax assured about a fantastic experience. I am eagerly waiting for my next chance to go to Serengiti in Tanzania & Zanzibar & looking forward to plan it all with East Africa Wild Adventures. Thank you so much for everything Sakshi. It's been a pleasure to have planned our vacation with EAWA!