Initially, I was ecstatic about a tour that I made with the representative Kyle. I made the appointment with Kyle McDuffie, via phone. Let’s fast forward to the day of our appointment. I’m a business owner and blocked off Saturday to handle personal business. I received a text the same day as our scheduled appointment 2-3 before the appointment that Amanda is “fully” booked, although my appointment was made prior. I was so disappointed for the lack of consideration and professionalism. I then received a text from Amanda (last name unknown) the day of our appointment that her 4:30 pm appointment had canceled. I received this notification at 4:03 pm. How would it be possible to travel nearly 2 hours to view a home within 27 minutes. I’m so disappointed with the sales representatives in the Central, Virginia area and how they’re unable to schedule appointments accordingly! Even after explaining to both representatives that I closed my business to follow through with an appointment that they stated was available and there was no sense of urgency to accompany me or an apology. Just a simple “Provide me with another date and time and we’ll reschedule you” as if this was an issue on my behalf. If I could give Eastwood no stars I would. The representatives are the initial face of contact and if they have failed to follow through with a scheduled appointment, then I’m pretty sure they’ll fail with getting contracts signed by the builder and communicating effectively and in a timely manner with the buyer and realtor.