“We had the worst experience with Eastwood homes. After waited for 6 months to get our house build there just handed an unfinished house promising to replace defective appliances and even after 4 months no response from builder and authorities after repeated requests. Sales agents just rush the process of signing the documents without providing proper guidance and time to resolve.”
“Despite being a homeowner, I have never built a home. Kisha Riley, was not just extremely knowledgeable, but patient and professional. She was always quick to respond and hadan answer to my question.She is truly anassett to the Eastwood team.”
“5 stars from 2 to 5 years ago. What is their rating today???
4.3 sounds wonderful after looking at other builder's reviews. New home buyers post your ratings please”
“Mr Steve Bassell from Eastwood Homes Parkview Cumming, GA is an excellent agent who we worked with to buy our new nest. We were highly impressed with their level of knowledge and amount of data that they had about the market. It was a no-brainer for us to work with them since we were set on buying in Parkview. We are so thankful to Steve who is very knowledgeable, very responsive and incredible agent in answering all our questions step by step & thoroughly. We finally made the right choice of moving to Eastwood Homes @ Parkview, a small and beautiful neighborhood which is highly recommend.”
“I moved into my townhome in Harrisburg Village (North Carolina) in December 2021. I took advantage of the appliance package offered to me; which included blinds, refrigerator, and washer/dryer.
Fast forward to August 2023, my drain pump goes out in my washer. My son and I are the only ones living here, I only do small loads 2-3 times per week.
Since the warranty was only for a year, Electrolux/Frigidaire had no interest in helping me. I reached out to Eastwood, who would not even return my email.
Needless to say, I was responsible for the $450 to repair a high end washer.
In hindsight, the purchase of appliances was a mistake. Do NOT recommend.”
“On July 27, 2023, I sent my earnest money, $5000, for Eastwood Homes, 5 Marengo Rd, Mauldin, South Carolina after touring the beautiful townhome on July 27, 2023.
I hired a private home inspector, completed August 3, 2023, at 2:00pm. Upon receiving the report, I was taken aback by thirty-three issues that were reported.
August 7, 2023, I go to work only to discover I was terminated. With this information, I sent Kellie Lamaster an email/letter explaining my situation and was informed by her: “It does not matter you lost your job; you signed the contract. Corporate does not care about the reason, only that you signed.”
I was then in the position where I was forced to sign the document releasing me of the purchase, but I did not get my money back. I know I initialed paragraph 18, but this is an honest hardship. I have lost my job and cannot afford this expenditure at this time. This is a necessary decision for what could happen money wise in my future. Does corporate care? Obviously not, only their bottom line.
All I ask is for my $5000 in earnest money returned, and we can all continue on.”
“Warranty claims department is a hustle... You are made to wait a ridiculously long time for acknowledged repairs before anything is actually resolved. I have no choice but to believe that this may be a practice (making clients wait) so that many pf the issues get swept under the rug sort of speak, and forgotten, outright ignored.
Not right.”
“When you first look at a new house, you just don’t see all the things until you go cleaning and then all of a sudden you realize how crappy the fit and finishes on so many things. Window seals, etc. have no finish to the edges. They’re raw wood that have never even been sanded. The paint and the texture of the walls is horrible. You can’t even clean the walls without the paint coming completely off, I have nail pop ups everywhere so many that it’s ridiculous to even try to fix them ..hundreds . The overall house I love I love the design but the quality behind the walls and the furnishings is just subpar to say the least and these houses are getting more and more expensive. You just expect more out of a house that cost so much they had to come out and completely redo my stairs because they were so goofed up in the corners Where they had put all this caulking and paint and stain it look like my stairs had cancer growing out of the corner of them . So my suggestion is to really look at your walls and your finishes before you sign on the dotted line and make sure they fix all that stuff corners of my walls have just frayed a part and nobody even touches them. It’s like they’ve turned into cardboard on the corners.. and this happened within my warranty time, and the guy that came out to look at other things I needed insisted that I had bumped up against it, and I promise you that is not the case. My laundry room frame at the top of the door on both sides of the wall have a crack going from the corner to the ceiling diagonally and they won’t cover that that happened within two years of living here.. so I am just giving you fair warning of things to check out before you commit things that you just might turn a blind eye to when you’re looking because you’re overwhelmed like I was but when you really get in there and start looking, you will realize the textures of things were not finished and very rough.”
“Construction of my townhome is worse than a cheap hotel. The walls are so thin I can hear my neighbor brushing their teeth. Run don't walk away from anything this company builds.”
“Eastwood has no responsibility to their communities. They are just looking for the sale and forget about roads opened to other communities when they should be closed. Oil damage on the roads from contractors, sidewalks busted from construction and non-community people driving they due to connecting roads to other communities where gates should be. No accountability!!”
“Eastwood is terrible when it comes to fixing issues. There was issues present that was not notice but they probably were aware and they refuse to fix saying it was homeowners fault when they have photos the issue was present before we moved in. They sent a company to access a floor issue submitted through warranty and he did not properly evaluate but sent a report based on Im not sure what. The representative came in with a an attitude of trying to find the issue with us. I have requested copies of all pictures and documents and they are ignoring my request. This was one small section of flooring they needed to fix and refuse to. Saying excessive moisture that they looked for under the sink and did not find and We are paying over 400,000 for a home that issues are popping up after the warranty period. Siding, caulking, flooring sinking in one of the upstairs bedroom. Eastwood made so much money in this new neighborhood. This is obsurd a company that makes millions refusing to fix an issue that probably cost a couple thousand. I will continue to pursue this issue. They are completely ignoring any emails I send. I should have looked at the reviews before building with this company. We have nasty muddy ponds left and not cleaned up In a neighborhood with houses over $500,000. Pink mud left in the house and we had to clean when we first moved in. No one year follow up or 90 day that I am aware of and I have asked for copies of the second and third walk through with no response. They don’t want to take ownership of anything after they get your money. This is a company I would not recommend to anyone. Bad customer service.”
“Throughout the build process I was continually told that any blemishes, cracks, nail pops, etc. that couldn't be addressed during the pre-closing walkthrough could be addressed at the one-year paint and drywall walkthrough. Normally in the build process, you blue tape areas that need to be addressed before closing. My wife and I spent hours blue taping the house for our one-year paint and drywall walkthrough. The service supervisor, Mike, came out and saw all of our blue tape. He immediately took issue with the tape stating that he couldn't justify spending over an hour marking the problem areas and that the drywall guys only fix orange tape. Later him and Ginger (internal warranty department) told me that I had to remove the blue tape before he could come back and mark the house with orange tape. I told them I would leave the blue tape up and they could just mark the areas they would warranty with orange tape. That way I could go back and fix any areas myself that I decide to fix. They both informed me that it would be more efficient for me to remove all of the tape, that I spent hours putting up to mark the problem areas, so Mike could come back in and mark whatever areas he saw fit with orange tape. In short, Eastwood tells you what you want to hear during the build process to move everything along. Eastwood doesn't have any intention of honoring what it says. I gave Eastwood two stars because I had other warranty work that was performed reasonably well. Telling a homeowner what he can and can't do to the walls in his house and then proceeding to tell him to undo work he spent hours on is not good customer service. I will likely use a builder in the future that stands behind its product and honors its promises.”
“Dear Eastwood Homes, please be cognizant of the people already living here! Do not put a porter potty right by someone’s home where we now get the pleasure of coming outside and having urine smell wafting up our noses since there are several other vacant lots this can be kept it; how could you all be so inconsiderate to see this here and think it’s no big deal, but not your home so who cares, also ask workers to be more considerate and not blast music at 8am and scream the lyrics when there are homes right next door. Inconsideration and pacification when mentioned is a very unfortunate and regular thing we have experienced here at Sunset Hills - ready to move already - it’s been less than 6 months.”
“Once again, Ryan Darmetko has gone to bat for me! A delayed closing was prevented because of his being proactive and reaching out to the right people. And a shoutout to Tom, the builder, for his encouragement through this process!”
“These are terrible builders. I had a home in the Charleston, sc area built by Eastwood. A plumbing pipe was too big to fit in the wall, so they just bowed the wall out to make it fit. There was little or no insulation. You could almost hear your neighbor next door breathe. Many, many problems that clearly told me I had bought a mess. Glad I got out before it hit rock bottom. I would NEVER buy from them again. Pathetic workmanship.”
“Till this day, October 7, 2021, I am still living in a nightmare. I have read the comments and honestly please do not take this the wrong way, but for those of you whose contract was cancelled-you escaped a nightmare. Of course I pray that you are able to get your money back and find a home. My nightmare started in August 2019. I was pregnant with my last son and was looking forward to bringing him to our new home once he was born. That was delayed so we stayed in a hotel for a week. When we finally closed we had to do a final walk through then. Was repeatedly told, “don’t worry everything is fine, you have your warranty, or we had an engineer come out and evaluate everything. (Lie #1, 2, and #3) Now imagine, December 31 and you just said “Happy New Year” now you hearing and seeing water dripping from your ceiling. Reported the issue. They came out and inspected and couldn’t find what was causing the issue. Then they had their plumber (subcontractor) come out. They had to dig through our foundation. While doing so, I was continually told or asked, either I put too many feminine hygiene products, baby wipes, or my children put toys down the toilet. Surprisingly, they found a plastic water bottle and concrete (a big rock) in our foundation. When asked about they found, they said baby wipes and hygiene products. (Lie #4, Lie #5) so they sent me a pic of bunched up tissue and Tom ran out of the house with the evidence. (Deception #1, 2) my insurance company was ignored (phone calls, emails, letters) for over a year and half and was basically told to take them to court. Months later, we experienced more water damage. This time, the water damage was in the laundry room. They did not properly connect the water line that connects to the washing machine. So all that time water was constantly dripping. The repairman told us to make sure that we request to have them come and replace the installation and to ensure no further water damage. They never sent anyone to assess to see if any water damage had occurred. (Deception #3) Can you imagine the water damage occurred behind the wall after doing laundry for 7-8 months? Now we are experiencing a slight lean in home on the back right side, a bowed wall that is starting to crack horizontally. You know what I was told, “the house is finally shifting and a wall is not going to be a perfect square”. SMH I have a hearth that has over a half inch gap between the floor and the hearth. I explained that the pictures are not going to show the damages because I can’t get the right angle due to them placing a trim around the hearth. I have submitted warranty request after warranty request. Only to either be denied, other companies blamed for their mishaps, lack of responsibility or accountability. Problem #1-if you purchase a home from Eastwood, you submit a warranty request online. You do not receive confirmation of submitting the request. So it’s their word against yours. I have told them they need a control in place because this is a risk that could potentially lead into an issue. Ginger receives all the warranty requests and is overworked. However, how can she say my requests have been completed and you never came to assess the damage. Then when the pandemic hit, of course we understand you have to wait or halting going in homes. But don’t say my requests are complete because either it’s lost, you didn’t feel the need to assess, or you are back logged and don’t take your buyers seriously when they have a warranty request. All of my requests are not complete. This was a home I had looked forward to passing down to my children. Now all I can think about is determining if it is even worth it to leave behind. Please when you purchase your home, before you sign on the dotted line with Eastwood Homes-make sure all repairs are done before you sign. Of course you can’t foresee concrete or a plastic water bottle in your pipes, but you can save yourself from a nightmare.”
“My husband and I wanted a one story but did not like the Caldwell plan. When we visited the model home in Patriots Landing, Quinton, Virginia, we met with Chris Blanton from the Richmond Division and he showed us the Ashborough plan which was perfect for us. Chris arranged for us to go and see one under construction in Chesterfield County. Once we looked at the plan in person we were sold! We chose our lot in Patriots Landing and there were not many left but Chris guided us to the best lot to suit our needs and we are very happy with our house and lot, and for Eastwood Homes, Travis and Chris making our dreams come true.”
