“Throughout the build process I was continually told that any blemishes, cracks, nail pops, etc. that couldn't be addressed during the pre-closing walkthrough could be addressed at the one-year paint and drywall walkthrough. Normally in the build process, you blue tape areas that need to be addressed before closing. My wife and I spent hours blue taping the house for our one-year paint and drywall walkthrough. The service supervisor, Mike, came out and saw all of our blue tape. He immediately took issue with the tape stating that he couldn't justify spending over an hour marking the problem areas and that the drywall guys only fix orange tape. Later him and Ginger (internal warranty department) told me that I had to remove the blue tape before he could come back and mark the house with orange tape. I told them I would leave the blue tape up and they could just mark the areas they would warranty with orange tape. That way I could go back and fix any areas myself that I decide to fix. They both informed me that it would be more efficient for me to remove all of the tape, that I spent hours putting up to mark the problem areas, so Mike could come back in and mark whatever areas he saw fit with orange tape. In short, Eastwood tells you what you want to hear during the build process to move everything along. Eastwood doesn't have any intention of honoring what it says. I gave Eastwood two stars because I had other warranty work that was performed reasonably well. Telling a homeowner what he can and can't do to the walls in his house and then proceeding to tell him to undo work he spent hours on is not good customer service. I will likely use a builder in the future that stands behind its product and honors its promises.”
“We are challenged in writing this review, because we have conflicting feelings about our new home buying experience. While there are many aspects of our new home that we love, there are clearly some areas that have been a disappointment. We were promised prior to closing that many items had been completed and in good faith, we closed early as we were told that Eastwood did not want to incur carrying costs on the home. Sadly, that good faith was not returned by Eastwood Homes.
Here is a current list of all the outstanding warranty items
1. Wrong faucet in kitchen – based on the price charged, our current faucet does not meet the contract standard
2. There is damage to the attic stair pull down door prior to closing. This needs to be replaced.
3. 4 kitchen cabinets were badly scratched prior to closing and need to be replaced.
4. Replace 2 subway tiles on backsplash above short counter.
5. Garage door has multiple issues. The top two panels have a significant gap between them even when the door is fully closed. In addition, there are dents on the door, most significantly is the large one on the panel where the lock is. Overhead door was at the house on Monday 4/16 to inspect. James Ehrie (864) 277-9460 performed the inspection. A”
“Signed a contract in February with an expected move in date of July and didn't close til December 18th. Felt like I kept getting the runaround on permits, failing inspections, etc and at one point the VP of sales (Brian) casually said this was the second instance in Eastwood history where "anything that could go wrong has gone wrong" and the first time, those owners were compensated for the inconvenience. Towards the end, you switched builder "foreman" from Jeff to James and the items discussed with Jeff were never written down or communicated with James. Less than two weeks in there was an issue with the dishwasher that I had to bring in a repairman; it took forever to get a toilet paper holder installed in the second bathroom and I still can't get my hot water hot enough to properly wash the dishes. That being said....I've been "home" for a month and a half and finished my 30 day walk-thru with James last week. As a first time homebuyer, not sure I'd want a repeat of this experience but can honestly say that I am happy with my home....I love the upgrades that the ladies at the design center helped me pick out and I think I have the best house on the block (bear in mind, at the time of this review, there are "maybe" 15 completed houses.”
“The finishing details of the interior of the home, we're very disappointed and did not promote professionalism that one would expect of a new home. The workmanship is very messy and we are very unhappy. The outside of the home is beautiful.”
“My Eastwood experience started out great! I had a wonderful sales agent named Colton Sibley. He did a great job. Before i moved in and now that i am in there are so many things wrong with my home. The builder agreed that the drywall was very poorly done. The paint was poorly done. My house was not properly cleaned prior to move in. There was dust everywhere. My walls are not even with the drywall, i didn't have knobs on one of the bedrooms closet. I am EXTREMELY DISAPPOINTED!”
“Everything was good until week after we moved into our new house. Started to notice a lot of flaws in the construction of the house. Also, a slow response in getting an answer to are questions or anything fixed that we asked for after the final walk through. Here is just a couple of things we've noticed so far:
1. The sheet rock bulging in several areas of the house.
2. The hardwood floor not cut to fit the length of the floor.
3. Can see the sheetrock tape through the drywall down the entire length of the wall and on the ceiling.
4. The master shower has spots that were not caulked, it is”
“At the time of closing, our experience was more or less what I would expect for the value of the home. However, since moving in I've been concerned with several aspects. First as I've had more time to notice the small details its clear that the finish trims we're stretching their material too far or using sub-quality tools (i.e. all of the trim is chewed at the ends indicating the saw blades weren't sufficiently sharp, there's bits of roller fuzz stuck in the paint, the high gloss paint used for all the trim peels off if anything touches it, the paint generally needed another coat). Secondly, more than two months out there are still issues from closing that have not been addressed and as the homeowner I'm having to take the initiative to nag on a weekly basis and hunt him down rather than our building rep being proactive.”
“I bought a new home, because I did not want any problems or worries, however since I move in, the last 6 months the dishwasher and fridge had to be service. Now the microwave isn't working, I can not get it fix due to cabinet molding is in the way, called warranty office, 3 weeks ago, sent pictures as requested and have not heard back, how long does it take to set up a service appointment??? I am wondering when the range, washer and dryer will quit working.”
