My experience of Easy Bathrooms has been a negative one. It has been anything but easy. I understand that customer service can be branch specific, and I was unlucky to select a branch where customer service was poor - to be charitable. Customer service at head office was a bit better, to be fair. But they do not like to admit anything could be wrong with their products. They are also very quick to charge a restocking fee for returned goods. They are not, however, as quick to refund you when your account it's in credit, I found. I did get the refund. It took some time, though. Regarding the products. They're ok, in the main, but not great. There is nothing that I bought, including bath, showers, toilets, taps etc. that I would buy again. In hindsight, I wish I had sourced the items from known and respected manufacturers. I would have a better en-suite and bathroom if I had. I did discard one of the items, that Easy Bathrooms would not acknowledge had a fault, and bought a replacement from a known manufacturer. It was worth taking the £220 hit for peace of mind and a much better product. In summary, I will not buy anything from Easy Bathrooms again.