“I visited Easy Bathroom Worcester on 22 November for an appointment to discuss my requirements for a new bathroom. I chose some possible bathroom suites, and the agreed outcome of the appointment is that I would be emailed over provisional options and prices, and then they would visit to measure up to confirm the costs. It is a week later, and no further communication has been received. I have decided to look elsewhere, rather than chase them up, as this does not bode well for the installation phase.”
“I recently spent £1600 on vanity units and bath panels from Easy Bathrooms for my new bathroom. Unfortunately, these products are made from MDF and fail as soon as they get wet. Despite replacing two units, they continue to deteriorate. Easy Bathrooms now claims the issue is due to installing the unit under a sink, which caused it to get wet. However, these vanity units are designed to have a sink fitted on top and were sold to me for this exact purpose. Despite being marketed and priced as high-quality items, they are actually low-quality MDF and clearly not waterproof.”
“3 orders 3 wrong deliveries. Well two wrong deliveries and one defective item.
Front of the house in the shops is brilliant, friendly, knowledgeable and easy to deal with.
Now Warehousing and despatch really need to go to specsavers and start using an Abacus! Check your orders thoroughly! Not just for quantity, but also for any sign of defective packaging!”
“We purchased black tiles and white tiles advertised as the same size and range for a check pattern.
The black tiles were 3mm bigger than the white hence useless to us.
We requested a return for these tiles on the day they were delivered, this company refused to accept a return for these tiles.
Despite delivering some of them in nothing more than black shrink wrap and one of the boxes being opened before delivery to us, evidenced as per the delivery drivers own proof of delivery photo, they claimed the entire 4 boxes and the stack in the shrink wrap were unresaleable because I resealed the opened with brown tape instead of clear...
Avoid bad companies like this with poor customer service and save yourself the headache.”
“Very disappointed. Was promised nearly 2 weeks ago that a delivery would happen today. It didn't arrive and I had to ring the store only to be told I wouldn't have it. I took a day off work, lost out on pay and had to pay a fitter for a day, for nothing. No communication from the store and no help from customer service”
“We explained what we wanted and we were shown around the Gloucester showroom by Ben Golding. He was polite and courteous at all times and very knowledgeable. He did not immediately go for the expensive option and we did not feel pressured to buy. The items arrived in excellent condition.”
“I bought shower mixer tap, two basin taps and wall hung unit for the cloakroom 18 months ago. Within days the Nyland/Nero taps looked discoloured and I thought I shouldn’t have cleaned them with bathroom spray cleaner which I have used regularly forever on other taps.
The vanity unit bubbled up within days as well.
I went to another store to buy new taps of better quality and the local bathroom shop assistant recommended chrome taps and when I told her about my experience with EB chrome taps she advised that they should be under guarantee and I should get a refund.
Not say Easy Bathrooms. First tried to fob me off that they were out of guarantee, then it is lime scale, I told them I have water softener and lime scale is not a big issue. I was told I have not been wiping the taps after each use as water has dried on the taps!
The vanity unit - I have let water run on to the edge of unit so that has caused the bubbling.
I am 73 years old and have never had problems like this. I wanted to have some modern looking taps, wish I had stuck with the old ones.
After numerous to and fro emails the resolution was I could buy the same stuff at 50% discount!!!!
I wanted to tell them what they could do with that offer.
Please don’t set foot in this store, their stuff is inferior, looks good but you soon find out it is cheap and defective.”
“Bought a basin in Spring/Summer 2024. The product was cracked out of the box. They have refused to provide a replacement. Will not use them again and would advise others don't either.”
“Bought and had fitted an ELLIS WC UNIT in charcoal, it looked lovely, Then we noticed that plastic skin on unit was bubbling and lifting away from unit carcass. Took pictures went to showroom where we purchased unit and showed them photos of damage. It must have been a FRIDAY job was one action from in store staff. Phoned and sent photos toEasy bathroom customer services, told it was water ingress which is not possible. Told no one can visit to view. would have to buy new unit, not their problem. We are an elderly couple who can not understand their attitude. Is it a case of have your money, TOUGH!. Customer service? What a misnomer!”
“Terrible company, do not use. If I could give them 0 stars I would. We spent thousands on a bathroom makeover and from start to finish it has been a nightmare. The salesman, we found out afterwards, was totally inexperienced, and yet was left to design and order a total bathroom, he left out the bath......work out that one! The wrong items were ordered, and it took a lot of phone calls and hassle to get that amended. Then the shower head paint started bubbling and peeling, and of course that was down to cleaning products. I am not stupid, I can read directions for aftercare and follow them, but how do you prove you haven't used any? Unlike many other places with them the customer is not always right and they will not listen. Why would you not when you have paid out so much of your hard earned money? So if you're thinking of renovating your bathroom take my advice and go elsewhere.”
“Have gone to easy bathrooms thinking will have good quality... was really wrong...
Just after few months thighs started to fall appart, starting from toilet seats and flushes, shelves fallifg out in of unit that was over 500£, wastes rusting and pealing off, tap very stiff need replacing, shower valve leaking.. The list is endless... contacted Sheffield branch and to start they sorted few things, but it was not long before other things gone wrong again and now I'm just ignored, been promised it will be sortedand nothing is done, im send to Customer serviceand they do nothing too saying its not covered by warranty.
Now another flush broke send email and been told its not in stock and can't be replaced, whent to shop and been advised delivery with in 3 days for price of 56£ for flush, when aksed about the warranty been told will take to long, than said will sort it and again 2 weeks gone and nothing done....
All I want to say this company is a bunch of liers that sell cheap staff..
I had my previous bathroom from a private plumbing company and never had issues for 15 year, now I got 3 bathrooms done from easy bathrooms, and it all needs replacing after 2 years.
AVOID IF YOU DON'T HAVE SPARE CASH AND TIME TO WASTE!!!”
“Who would have thought a bathroom unit couldn’t even have a bit of condensation on it! A unit that is in the room which naturally has the most water!! Clearly we have been showering and bathing all wrong and everything must be bone dry. I must remember that when I get out of a bath to dry myself before stepping out and then go around the entire room wiping off any hint of condensation! I can’t roll my eyes hard enough at this. We spent thousands on their units doing up our upstairs bathroom and downstairs toilet, only to find that in just over a year, the upstairs sink unit has started to peel. To be clear; there is an extractor fan above that area and the window is also left wide open to minimise steam when showering or bathing and we usually shower more than having a bath, so water is even further away from the sink.
Contacted easy bathrooms with this issue expecting to receive more help from somewhere that charges through the nose for their units, only to be met with a complete cop out reply blaming us as customers.
Their excuse was that because the sink was next to the bath it was water damaged. I must have forgotten all the times the bath water was so high it reached the top of the sink unit which is at least a good 30cm above the rim of the bath. Also it’s regular practice in our house to grab a load of water and throw it all over the unit clearly. Why would you have a shower or bath any other way?!
To be offered 50% off a new unit was a complete insult on a clearly inferior product which we don’t trust wouldn’t do exactly the same another year down the line. What a waste of money.
They claim they have a guarantee but turns out this is just words to get people to buy their products and they mean absolutely nothing. Obviously they no longer care as we have already paid for our units so they don’t feel like it is their responsibility anymore.
In their own words:
“All Easy Bathrooms products are backed with extensive guarantees offering you up to 25 years of coverage against a range of manufacturing and design faults.
We already offer the highest quality products at amazing prices but to give you extra peace of mind all of our own brand products are guaranteed - so you know when you buy from Easy Bathrooms your bathroom will stand the test of time.”
Incase anyone is still unsure - this is a blatant lie!!
We have previously bought a sink unit from Wickes which was of a significantly higher standard for a fraction of the cost. Definitely avoiding in the future and if I could give negative stars I would.
I would love to continue justifying why I left one star, but I have buckets of water I need to throw around the rest of the house and they’re not going to throw themselves. The rest of the rooms obviously need to match. May even bring the garden hose inside for efficiency!”
“We went to the Telford store and was greeted by Matthew who was friendly and very helpful in guiding us to make sure we made the correct choice. He guided us around the store to make sure we were happy with our decision.
Gave us a quote with no pressure to order.
He was very quick to help us get a replacement panel for the toilet unit.
We certainly would ensure we would see him again in the future for any further purchases.”
“OMG I wish I had read these reviews before ordering our bathroom via the Bury St Edmunds branch. Order full of mistakes clearly due to the staff not knowing their products. Items damaged and getting things replaced? Might as well not bother ! Customer service rude and useless and the company totally unwilling to take any blame for incorrect orders and faulty goods. Because of the issues it has taken our builder 5 weeks instead of two and the job isn’t complete yet because they haven’t sent replacements for their own ordering mistakes. This has cost us and our builders time and money. We have experienced many of the issues reported on here but because our builder ordered the goods on his trade account … they won’t even talk to us now … what a joke ! My advice? Avoid at all costs !!”
“Absolutely disgusted by this situation which I will be taking as high as possible.
Went to the showroom in Staples Corner and sat down with a very helpful bathroom designer. Designed bathroom and made payment, parts were delivered, I validated parts arrive against invoice.
Unfortunately the builder was in hospital, now builder is available (goods purchased in October), checking the parts and noticed an issue whereby the designer ordered a shower door when it should have been a shower side panel. Unfortunately the boxes are not well labelled so had to be opened.
I called back to the showroom who knew immediately what the fault was, apologised and stated it was there fault and the part should be swapped out, head office disagreed.
I then spoke to Natalie at customer service who informed me that I should have checked the invoice and then I would have known. No Natalie, the invoice will always match the items because the items were delivered correctly, the issue was the original item is incorrect. Unfortunately Natalie doesn't posses enough intelligence to understand that concept as she is adamant it's my fault.
I called back and spoke with Hannah. Hannah believes it's my fault because even though I'm not an engineer, have no building or bathroom experience I should know that the part was wrong and I needed a wall rather than a door part because I should know, even though ALL parts (irrespective of whether it's a door or not), are labelled hinge door. Hannah stated that I should know the part I want and then know that what delivered is incorrect and the plastic should not be removed from the item.
As I understand it, even though THEY made the mistake and ordered then delivered the wrong part, I as the customer with no experience is supposed to know it's the wrong part, also the fact that the boxes are labelled the same means nothing.
Hannah has informed me that I will now be required to pay £170 for the correct part and I assume dispose of the other.
In short, Easy Bathrooms punish there customers for there mistakes. Telling me that you refuse to collect the part because the plastic was removed from the door is an embarrassment to your professional service you're meant to maintain and uphold.
I would say don't do business but the showroom staff (with the exception of the guy who made a genuine mistake), are good professionals. The back office staff clearly lack comprehension.”
“Nice showroom with pleasant staff, but once you have paid for your order the pleasantness stops. Numerous problems with deliveries, wrong and damaged items sent, which they refuse to replace. The worst Customer Service we have ever had, they ignore phone calls and emails, and that was after spending over £8k. Go elsewhere, there are many alternative bathroom companies.”
“Do not order from this company, they refuse returns and refunds.
I ordered a bath panel. The day after arrival I partially opened the package before realising the dimensions were not as I required. Therefore I resealed and contacted the company to return within 48 hours. They refused my return claiming "unfortunately I am not able to accept this return back as the packaging is not in full resalable condition". This is a blatant lie.”
“Very poor after sales service. After the paint started peeling off our tap after only a few months they initially advised it was damage we had caused, when we challenged their response they changed their mind & advised it was chemical damage. Apparently you should only clean their fixtures with a warm, damp cloth, no detergent. Very attentive when trying to get the sale, once the sale is made they are no where to be seen. Very poor after spending over £6k on a bathroom with them.”
