“My husband and I are appalled at the bad service we have received from Easy Bathrooms, and it is ongoing. We have had to wait ages for items damaged in transit to be replaced, and have now waited two weeks to exchange wall panels wrongly ordered by Easy Bathrooms in Cambridge. If you don't open all your delivered items within two days, which is hardly practical, you are expected not to get a refund for anything that is incorrect. We have had awful problems contacting the designer, who never rings back when he should, we always have to contact him, and he is hardly ever available. Our experience with Easy Bathrooms has turned into a nightmare, and I would strongly advise anyone never to go near them for a new bathroom.”
“I am in the middle of a nightmare. Nobody cares. I've bought two bathrooms from them and the items are allowed to be smashed and destroyed by subcontractors delivering the merchandise on overloaded pallets. So we have lost a week waiting for replacements, only to have the replacements damaged and another week or so wasted. I feel sorry for my installer its a nightmare for him too What a waste of time and a loss of money Get your act together Easy Bathrooms or you will be out of business sooner than you think.”
“I just had a walk in shower installed by Easy Bath and I was pretty happy with everything. However, my my contact was Mike and he never called me back when he daid he would, except once. The last time we talked, he said he would call me back the next day because I wasn't happy with the seat that was installed. That was over a week ago and I haven't heard another word from him. Of course he has my $6750 so I guess he feels like he doesn't need to call me back. I was definitely in a hurry to get my new shower because it was getting harder for me to step over the jacuzzi tub. I think anyone who is going to do this should get at least 3 estimates before you decide on who does it. I liked and enjoyed the guys who installed my shower, but tell me you are going to call me back the next day if you aren't going to.”
“Delivery driver dropped shower doors and damaged threshold of my back door. Plumber was doing last fix, but found shower door damaged. I contacted easy bathrooms. They had to contact head office. I waited and waited. I have phoned today, only to be told head office are closed for weekend and nothing can be done till Monday. I have a disabled husband, a plumber who can't come back and a complaint at head office that is closed for the weekend. I'm so upset!!!”
“Terrible customer service and over priced. Still waiting on £100 refund after they missed the item off my delivery which they charged £50 for. If you are at fault you should bend over backwards to rectify your mistake not take days talking to courier companies while our project was being held up.”
“My experience of Easy Bathrooms has been a negative one. It has been anything but easy. I understand that customer service can be branch specific, and I was unlucky to select a branch where customer service was poor - to be charitable. Customer service at head office was a bit better, to be fair. But they do not like to admit anything could be wrong with their products. They are also very quick to charge a restocking fee for returned goods. They are not, however, as quick to refund you when your account it's in credit, I found. I did get the refund. It took some time, though.
Regarding the products. They're ok, in the main, but not great. There is nothing that I bought, including bath, showers, toilets, taps etc. that I would buy again. In hindsight, I wish I had sourced the items from known and respected manufacturers. I would have a better en-suite and bathroom if I had. I did discard one of the items, that Easy Bathrooms would not acknowledge had a fault, and bought a replacement from a known manufacturer. It was worth taking the £220 hit for peace of mind and a much better product. In summary, I will not buy anything from Easy Bathrooms again.”
“I had similar experience as others these are good as long as everything is ok. If you have missing parts of your order or issue with parts that have been incorrectly delivered they are terrible. I had a shower with parts missing and incorrect parts. I had to write formally setting myself ready for a section 75 claim against my credit card. After some 30 emails I have mostly everything . They still refuse to resolve the issue with one part of our order which I have referred to my credit card.”
“It was a very strange experience at Easy Bathrooms. We had a look around and the bathroom suites looked really nice and saw a suite that looked ideal. Went to get a quote with the advisor at the till and gave us a price which we would think about and contact them if we wanted to go ahead. Bizarrely the advisor said the printer wasn’t working and he works email us a copy of the quote. The quote never arrived and after chasing numerous other stores as the store I went to didn’t have a landline? I still didn’t get a quote. It’s very worrying if a quote can’t be sent to you, then how are you going to have faith with the rest of the service. In the end we went with a well known company who advertise on tv and regulate all their tradesmen. We love our new bathroom!”
“AVOID AT ALL COST. COMPANY WILL SELL YOU DAMAGED GOODS.
AVOID this company, my experience is with the STOKE on TRENT Store. Nothing Easy about their after sales care. They couldn’t do enough for me when buying the bathroom in the sales. Received the goods, all ok at this point. However most importantly when it came to fitting and unboxing we found a 1x damaged Arundel CUBICO bathroom cabinet - cabinet will not stand due to damaged leg and will topple. 1x Damaged Arundel CUBICO sink cabinet with an obvious crack in the front - it has been clearly over tightened in the screw joint during manufacture. 1x shower head in the combined tap and shower unit was missing too!
When I raised the complaint with pictures of the boxes and damage to both furniture items the ‘helpful lady’ who sold the bathroom..was surprisingly not so helpful.
Replying about t&c and checking goods when received within 3 days..something that has NEVER been mentioned to us and does not STATE on the receipt. Unfortunately due to COVID 19 lockdown our fitting was delayed by over 3 months, it was suggested we had sat on the goods since delivery so they could do - Nothing! I escalated my complaint and found even more disgustingly their response was not an offer to exchange, instead Sharon had the cheek to offer replacements at a 60% discounted price!! Just a mere cost of £425!!
When you have paid thousands of pounds for a full four piece bathroom suite, radiator and wall and floor tiles this is unacceptable. Needless to say I am berefit and upset, having saved a long time to have my bathroom fitted, thinking I had chosen quality. How wrong was I?! to be treated so callously with products that are FAULTY and NOT FIT FOR PURPOSE tells me this is NOT A REPUTABLE company, they DO NOT CARE about their customers. I have decided not to give them any more of my money, I’d rather go to B&Q for replacements!
This situation has made me want to shut my bathroom door and not enter it again, it will only remind me of how I have been treated by this company.
BUYER BEWARE - THIS COMPANY IS HAPPY TO PROVIDE DAMAGED ITEMS AND THEN HAS THE AUDACITY TO CHARGE YOU TO REPLACE THE FAULTY GOODS. READ THE REVIEWS ON EASY BATHROOMS- TRUSTPILOT PAGES, EVERY SINGLE PAGE HAS A COMPLAINT SIMILAR TO MINE, YOU WILL BE SHOCKED!!
Save your money find a reputable provider who will look after you and cares!
AVOID AVOID AVOID Easy Bathrooms particularly the STOKE ON TRENT EASY BATHROOM STORE. Nothing is easy when you are dealing with cowboys.
ALSO, CHECK OUT their guarantee, any little loophole they have to get them off, they are using it for unwitting buyers. Funny how checking ALL your goods on delivery and registering your guarantee are not mentioned at point of sale...easy get out..for Easy Bathrooms! BUYER BEWARE.”
“If you are reading this then you are either thinking of buying a bathroom suite of Easy Bathrooms or you have already done so.
Our experience of this is as follows, we paid over £5000 pounds on a suit from EASY Bathrooms of Derby, all seemed ok, the staff smiling and very helpful paid for the suit upfront and booked one of there fitters in to fit the suit.
The suit was installed, expertly by the fitter, upon completion we noticed that both of the twin sinks were damaged.
We contacted Easy Bathrooms of Ascot Drive Derby and informed them of the damage, this is where everything CHANGES.
Having been promised several times that somebody from head office would be in touch NOTHING!!. After several weeks we resorted to getting in touch with Citizens Advise and sent a letter of complaint to the head office.
After several emails, we were informed that Easy Bathrooms would not help us with the sinks !!!,.
So after spending a lot of money with them, they completely denied any responsibility, if you are thinking of buying any bathroom fitments from this company Please check every item that is delivered to your property before it is installed. You Have Been Warned.”
“I have had 3 instances of damaged items a Jacuzzi bath with a dent in it and an electrical box for the bath with 2 cracked connectors and also a white glass sink with a chip out of it too, some very poor QC for expensive items”
