“EASY BATHROOM: Orpington thieves!
We recently spent circa £4,000 on a new bathroom.
One of the items that was ordered, a wall radiator, was not the one we ordered (circa £300 of value).
We checked it upon reception and brought it back within 48 hours (as you are ought to do) as it was not the one we asked for*.
After a few days (and after chasing them up) they told us they wouldn't refund it as we had opened the packaging (card box) diagonally and as a result they couldn't sell it back to a customer. Please note that the radiator itself was untouched and still perfectly sealed in its plastic protection.
Since then it has been a fight with them and customer support. The staff, including the showroom manager, couldn't care less.
They asked us to pick our radiator back within 14 days otherwise they said they would bin it.
We now have to seek legal action.
Short story, avoid that company! They are thieves!
*Even on the order form, the description is so vague that we couldn't have known it was the wrong one.”
“Extremely poor customer service.
Quality of tiles: very poor.
9 out of 10 tiles were broken or bowed.
We had to pay the builder twice to sort out the garden, to remove the low quality tiles and replace them with the proper tiles .
Avoid them by all mean, if you want to save your time and money.”
“I wish I had seen reviews on this site before ordering - I have had the same customer service issue as many others where my bathroom unit was delivered with scratches on the mirror. Unfortunately this wasn't noticed until after the unit had been hung and the T's and C's dictate that installation is acceptance. No option to buy replacement parts - the only offer was to purchase a second unit with a 10% discount. Will never but from here again.”
“Very unhelpful when things go wrong. Bathroom fitter installed toilet and noticed a hairline crack. Easy Bathrooms refused to exchange because it had been installed even though it hadn’t been used. Very poor customer service. Would never buy from them again”
“Very unhelpful customer services. Don’t buy from this company.
When the bath and side panels arrived we left them in their packaging to protect them while building work on the bathroom was completed.
When we came to fit the side panel, 6 weeks after delivery, we saw there was a thin spot in the material which shows as a dimple.
I contacted Easy Bathrooms Fareham where we bought these items, they forwarded the pictures and my request for a replacement due to a manufacturing flaw.
They refused saying it was too much time since delivery.
Do not buy from this company.”
“Bridgwater store talk a good talk but the time spent ordering & compromising were hours we will never get back. Despite assurances that everything was in place we find out that they ordered wall panels incorrectly! These apparently are special orders that take days to arrive! Customer services are helpless, store manager disinterested and despite a nice showroom it is one big disappointment. Dont bother.”
“Visited one of their stores in Leeds. I must say really impressed with the showroom and staff gave some great advice stuff I'd not thought of. My new bathroom is all installed and it looks amazing! so much so they've asked for my photos to use on their insta. I definitely recommend using easy bathrooms.”
“I purchased a whole set for my downstairs WC. I am really disappointed as it's only been 3 1/2 years and the towel rail coating is already peeling off. The sink cabinet is also falling apart. I feel like you would expect better quality considering the price you pay. Their products look nice but wouldn't spend money their again as I want something that is going to last.”
“Really sad to write this review as tried hard to resolve as should be. I Bought a complete bathroom from these guys with all black detailed fittings at a cost of 2742.43 pounds.
Refused a return / exchange an 2 items because 32 days since delivered.
The wrong color shower (silver)screen and ceiling support arm was supplied in error when Black was ordered(400+ pounds) and is on the original invoice.
The item has never been out of its box and only prized box apart to supply them an image they requested when my plumber noticed the error easybathrooms made.
Be very carful giving these guys your hard earned money !!!”
“As a tradesman I have used easybathrooms for some years now and can honestly say the company has gone to the dogs good look if you have an issue with any of your items the customer service is none existent anymore me or my customers will not be setting foot in any store ever again”
“The ironically named "Easy Bathrooms" Exeter store would get zero if it were possible. Gave dimensions of the areas; had almost 8 full boxes of tiles left over?? Then they wouldn't take them back even though they were full, unopened and in pristine condition.
Understandably, you have to ensure the tiles are boxed (the one's I wanted to return were boxed, unopened etc; even sent pictures to the again ironically named "customer services")... But yet they can sell them to you any old how - some boxed, some held together with sellotape, others just loose. I had to ask for some sort of packaging material to pack them myself for transport?! Apparently, this wasn't obvious to the staff working there.
Initially because of the repeated messing about and mistakes, I was offered a refund! Yay!... But this soon changed to being offered store credit - what for exactly? There's never any stock of anything. Ordering takes a WEEK!? But only if they don't mess it up - then it takes way longer. When I bought the tiles there was no standard grey adhesive - I mean, basic stuff. How can a tile store have no standard adhesive? There wasn't anywhere near enough grout on the shelves either, and none in the colour I wanted. There were no trims of the correct size etc etc etc. But of course all this took several fruitless visits to the store which is a 37 mile round trip, plus heaving 7 boxes of tiles in and out the car.
Basically, at every single point of contact there was an error, a delay and some sort of mess up.
At this point, even the branch manager is embarrassed. No one has any authority to do anything - manager can't issue a refund; customer services apparently can't do it either. To escalate anything, it has to be in writing - but of course them having already had it in writing doesn't count...
Honestly - just don't bother. Topps tiles are round the corner and they are brilliant.”
“My partner had his first shift here yesterday and what an absolute disgrace they are. They have no health and safety whatsoever, he wasn’t shown where the fire exits were, how to move ridiculously heavy (far heavier than one is allowed to move by themselves) boxes correctly, given no gloves for boxes with sharp edges that could lead to cuts, no organisation at all. Not to mention he did get cut aswell
He came home with bruises and cuts all over his arms. He couldn’t even move them and when he raised this to the agency and company saying he couldn’t go in the next day due to BEING COVERED IN BRUISED EASY BATHROOMS SACKED HIM. He was called a liar despite having photos on his phone, more like they’re covering up the fact they’re breaking the law!
This company is a joke you need shutting down. Absolute disgrace.”
“Shower board delivered but one was damaged. Waited for an answer when a replacement would arrive. Didn't get a response for a few days and when I did it was a wait of about two weeks. This wasn't acceptable due to needing a functioning bathroom.
Despite emails to customer service I have had no response or refund with my first unanswered email dating back 13 days.
I will now be involving my credit card supplier to get a refund.
Had a refund been issued promptly and if customer service had responded to me then I wouldn't have had an issue but given my experience I won't be shopping with them again.”
“Purchased a corner shower ex showroom sold as seen which on inspection appeared to be OK. Had to give 3 days notice for them to take it down when arrived to pick it up they had not taken it down. Then when they did told me it did not come down any further than the whole frame I asked if they were sure. Tried to get in car and of course would not go in took it back into showroom and found we could take it down further... by this time I wad getting very stressed so we loaded 2 cars with purchase and was not apparent that some parts were not there the cover straps and 3 U glass channels missing. After going down to inform them they denied all knowledge and said we must have them. Several phone calls later saying they will get back to be but I ended up calling them. Had to travel back to them again where I wad told there was no profile when purchased. I will not and would not advise using this company. The customer service leaves a lot be desired. Next step contacting their head office”
“BECAREFUL OF THIS COMPANY - I AWAIT ACKNOWLEDGEMENT OF A COMPLAINT AS WELL AS REFUNDS !
I ordered a bath and ensuite refubirshment - costing around 10,000 on the 27/12/22.
The staff at Orpington reassured me all contents would arrive on the 5/1/23 with everything being in stock.
I took a day off as a NHS KEY WORKER to be available.
The order arrived with half of the contents and we still await the rest- i was initially told EVERYTHING would be delivered on the day asides from 2 taps.
I had already booked in the builder - who is also very busy. He now waits to finish the main areas in the bathroom because half of the contents are missing.
Easy bathrooms have lied about delivery dates on multiple occasions and often send emails during the day confirming one date to the next. They have even confirmed on a date that i am getting married - 17/1/23. This shows the complete lack of understanding and thought behind this companies' relation with clients.
When i initially made the order I was promised by the staff at the Orpington store that everything asides from 2 sets of taps were in stock and would be delivered on the 5/1/23.
Now the order is coming in 3 different parts on days that i am at work ! Do you expect me to take time out of a busy NHS to be available for their random dates?
Furthermore, a bath waste set was not even ordered - this was a mistake by the manager in the store. I mean its very worrying that they wouldn't think of these hugely important components.
I have now had to delete things off of my order so that i am not waiting weeks / months e.g. a TV that was apparently in stock [ reassured by the staff that it was on the 27/12/22] - and now isn't in stock until the end of Jan !
This company have been shown to be completely incompetent.
I still await a reply to my complaint and a refund !
Vanessa salih”
“I purchased a new suite from
Easy bathrooms in 2021. I used the online bathroom planning tool and visited the branch to plan my installation. I met with an in store sales
Representive who translated my online vision into a sales order, at this stage I picked up details in store
Of an installer and he was recommended by the store team. When the suite arrived we had various issues, the mirror was smashed, the shower head was the wrong shape, the shower screen was wrong and we only had 50% of the tiles! The mirror was replaced by the installer, the shower head and the screen, were not to the original design specified but I live with that. The tiles on the other hand ended up costing me a further £550 because the online bathroom planner failed to calculate the tiles on the walls! Yes these had been shown in the design plan initially but had not been included in the prices! Do not trust this feature, I recommend not using it at all. Half way though the install we found this shortfall out and it was a captive situation resulting in the suite becoming uncompetitively priced, and in my view discrediting this companies trust, they didn’t even acknowledge the mistake by offering a discount to complete on the design, instead I needed to hound the technical department for a weak apology some months later. Further issues later arose with the £200 (each) Matt black taps. Easy bathrooms acknowledged 1 tap replacement due to the coating rubbing off. I now have 2 taps with the same issue, the black coating is coming off all over them, and I am not the only customer to report this of these ‘designer Italian taps’ These taps are not fit for purpose, and you guessed it, easy bathrooms won’t replace them claiming that the warranty on these items purchased from them is with the ( recommended) installer that has since ceased trading, a very convenient policy. Overall easy bathrooms get a NIL recommendation from me. The issues we faced due to technical faults left me out of pocket and mis sold. The customer service follow up was poor and inflexible. Ultimate I paid a premium for a bathroom suite I am
Not happy with that continues to bring me
Issues and easy bathrooms won’t help to fix it. For reference, we had the whole house gutted and re-fitted during this period and we dealt with many National and local companies, easy bathrooms have been the only company that failed to deliver what they agreed while asking for premium prices. The situation has been unresolved and developing since the install and I’ve had enough. AVOID.”
“Ordered tiles and booked tiler to come install, the tiles did not arrive. Needed re arrange it, two weeks later has not received tiles. Made complaint by email and not received any respond two weeks later. Don’t recommend”
“*** DO NOT USE ***
£1000 Shower screen 10mm thick shattered after 18 months & they were not interested in honouring the 10 year warranty. Products under the consumer rights act have to be fit for purpose ! Those screen should withstand day to day use but whilst luckily not being used exploded! Easy Bathrooms shame on you & your dire customer service. I had all 3 rooms done with you & was assured on purchase any issues would be resolved but NOPE.”
“Attempted to get someone from the Orpington store to come measure my bathroom before design. 3 times booked in and 3 times cancelled on the day, with me having to chase where they were before they cancelled on me. Zero customer service and a manager, Karl, that really didnt seem too bothered either way. Take your time and money elsewhere.”
