“Purchased a corner shower ex showroom sold as seen which on inspection appeared to be OK. Had to give 3 days notice for them to take it down when arrived to pick it up they had not taken it down. Then when they did told me it did not come down any further than the whole frame I asked if they were sure. Tried to get in car and of course would not go in took it back into showroom and found we could take it down further... by this time I wad getting very stressed so we loaded 2 cars with purchase and was not apparent that some parts were not there the cover straps and 3 U glass channels missing. After going down to inform them they denied all knowledge and said we must have them. Several phone calls later saying they will get back to be but I ended up calling them. Had to travel back to them again where I wad told there was no profile when purchased. I will not and would not advise using this company. The customer service leaves a lot be desired. Next step contacting their head office”
“We were initially very impressed by the sales team in the Bracknell branch who have been very helpful and professional both times we have been in store. After a couple of visits we purchased tiles online for a family bathroom that was being redesigned for us. We had been let down by a previous company but felt confident that we wouldn’t receive the same disappointment with Easy Bathrooms based on your sales staff as previously mentioned
We had a tight timescale so when we were informed that the tiles we wanted were in stock both by the Bracknell branch and by the online website we ordered them straight away and told our builders that the tiles would be there by the time they needed them to tile the bathroom
On the day before delivery I received an email, not a phone call, just an email saying that there was actually an error and the tiles we wanted weren’t actually in stock and there was a substantial delay in them being back in stock. I hardly ever check my email so it was just by luck that I checked as I would be none the wiser otherwise as no one had bothered to even call me to inform me of this pretty large issue
A lady called Lorraine from the Leeds branch had sent the email and when I called the number on the bottom of the email they were unable to assist me as it was the incorrect department and were unable to transfer me, they just told me to take down another number and call it. Not exactly helping the customer out, when I mentioned that I had no means to take the number down they just told me to look online and get the number from there, all very unhelpful
When I managed to get the number and call customer service, I asked for Lorraine and was told she wasn’t in the office that day but when they asked what it was regarding they managed to transfer me to Lorraine, funny that seeing as she wasn’t in the office…?!
Lorraine was very helpful and helped me chose an alternative tile as waiting for the original tile wasn’t an option due to the fact that my builders weren’t available for another 6 months and I need a bathroom for my family to wash in - a basic amenity I believe!
When the tiles did arrive we had a whole box broken. I spoke to Martin who works with Lorraine and he explained that he couldn’t help and said that he would contact customer services. Jamie from customer services emailed (again no call) to say that the tiles could be resent but they were no longer in stock and we would have to wait a number of weeks to get them, and even then they would be a different batch number, again not very helpful!
We were so frustrated that we called the Bracknell branch and spoke to the salesman who had helped us originally, he said to leave it with him and he would see if he could source us a box from somewhere. Not long after we received another email from Jamie saying that there was a mistake made and that there was some stock of the tiles we needed - very strange when only a couple of hours earlier there was none left in stock?!
The whole experience from ordering has been shambolic and unpleasant, not to mention stressful and frustrating
I have complained in writing but have received no response
Also as the second tiles that we ordered were smaller we were promised a refund for the difference, I am still waiting for this to be paid also”
“My experience of Easy Bathrooms has been a negative one. It has been anything but easy. I understand that customer service can be branch specific, and I was unlucky to select a branch where customer service was poor - to be charitable. Customer service at head office was a bit better, to be fair. But they do not like to admit anything could be wrong with their products. They are also very quick to charge a restocking fee for returned goods. They are not, however, as quick to refund you when your account it's in credit, I found. I did get the refund. It took some time, though.
Regarding the products. They're ok, in the main, but not great. There is nothing that I bought, including bath, showers, toilets, taps etc. that I would buy again. In hindsight, I wish I had sourced the items from known and respected manufacturers. I would have a better en-suite and bathroom if I had. I did discard one of the items, that Easy Bathrooms would not acknowledge had a fault, and bought a replacement from a known manufacturer. It was worth taking the £220 hit for peace of mind and a much better product. In summary, I will not buy anything from Easy Bathrooms again.”
“I have had 3 instances of damaged items a Jacuzzi bath with a dent in it and an electrical box for the bath with 2 cracked connectors and also a white glass sink with a chip out of it too, some very poor QC for expensive items”
