Easy bathrooms Reviews

"I ordered 2 bathroom cabinets and unfortunately one was delivered with scratched mirror in several places! \r\nBeing pressed with time with our fitter\u2019s availability, the cabinet got installed before I had the chance to report the scratches to easy bathroom. \r\nEasy bathroom customer service won\u2019t do a thing to compensate me. I certainly won\u2019t be recommending or buying again from them!"

"I ordered 2 bathroom cabinets and unfortunately one was delivered with scratched mirror in several places! \r\nBeing pressed with time with our fitter\u2019s availability, the cabinet got installed before I had the chance to report the scratches to easy bathroom. \r\nEasy bathroom customer service won\u2019t do a thing to compensate me. I certainly won\u2019t be recommending or buying again from them!"

"Really sad to write this review as tried hard to resolve as should be. I Bought a complete bathroom from these guys with all black detailed fittings at a cost of 2742.43 pounds. \r\nRefused a return \/ exchange an 2 items because 32 days since delivered. \r\n\r\nThe wrong color shower (silver)screen and ceiling support arm was supplied in error when Black was ordered(400+ pounds) and is on the original invoice. \r\n\r\nThe item has never been out of its box and only prized box apart to supply them an image they requested when my plumber noticed the error easybathrooms made. \r\n\r\n Be very carful giving these guys your hard earned money !!!"

"I purchased a new suite from\r\nEasy bathrooms in 2021. I used the online bathroom planning tool and visited the branch to plan my installation. I met with an in store sales\r\nRepresentive who translated my online vision into a sales order, at this stage I picked up details in store\r\nOf an installer and he was recommended by the store team. When the suite arrived we had various issues, the mirror was smashed, the shower head was the wrong shape, the shower screen was wrong and we only had 50% of the tiles! The mirror was replaced by the installer, the shower head and the screen, were not to the original design specified but I live with that. The tiles on the other hand ended up costing me a further \u00a3550 because the online bathroom planner failed to calculate the tiles on the walls! Yes these had been shown in the design plan initially but had not been included in the prices! Do not trust this feature, I recommend not using it at all. Half way though the install we found this shortfall out and it was a captive situation resulting in the suite becoming uncompetitively priced, and in my view discrediting this companies trust, they didn\u2019t even acknowledge the mistake by offering a discount to complete on the design, instead I needed to hound the technical department for a weak apology some months later. Further issues later arose with the \u00a3200 (each) Matt black taps. Easy bathrooms acknowledged 1 tap replacement due to the coating rubbing off. I now have 2 taps with the same issue, the black coating is coming off all over them, and I am not the only customer to report this of these \u2018designer Italian taps\u2019 These taps are not fit for purpose, and you guessed it, easy bathrooms won\u2019t replace them claiming that the warranty on these items purchased from them is with the ( recommended) installer that has since ceased trading, a very convenient policy. Overall easy bathrooms get a NIL recommendation from me. The issues we faced due to technical faults left me out of pocket and mis sold. The customer service follow up was poor and inflexible. Ultimate I paid a premium for a bathroom suite I am\r\nNot happy with that continues to bring me\r\nIssues and easy bathrooms won\u2019t help to fix it. For reference, we had the whole house gutted and re-fitted during this period and we dealt with many National and local companies, easy bathrooms have been the only company that failed to deliver what they agreed while asking for premium prices. The situation has been unresolved and developing since the install and I\u2019ve had enough. AVOID."

"I purchased a new suite from\r\nEasy bathrooms in 2021. I used the online bathroom planning tool and visited the branch to plan my installation. I met with an in store sales\r\nRepresentive who translated my online vision into a sales order, at this stage I picked up details in store\r\nOf an installer and he was recommended by the store team. When the suite arrived we had various issues, the mirror was smashed, the shower head was the wrong shape, the shower screen was wrong and we only had 50% of the tiles! The mirror was replaced by the installer, the shower head and the screen, were not to the original design specified but I live with that. The tiles on the other hand ended up costing me a further \u00a3550 because the online bathroom planner failed to calculate the tiles on the walls! Yes these had been shown in the design plan initially but had not been included in the prices! Do not trust this feature, I recommend not using it at all. Half way though the install we found this shortfall out and it was a captive situation resulting in the suite becoming uncompetitively priced, and in my view discrediting this companies trust, they didn\u2019t even acknowledge the mistake by offering a discount to complete on the design, instead I needed to hound the technical department for a weak apology some months later. Further issues later arose with the \u00a3200 (each) Matt black taps. Easy bathrooms acknowledged 1 tap replacement due to the coating rubbing off. I now have 2 taps with the same issue, the black coating is coming off all over them, and I am not the only customer to report this of these \u2018designer Italian taps\u2019 These taps are not fit for purpose, and you guessed it, easy bathrooms won\u2019t replace them claiming that the warranty on these items purchased from them is with the ( recommended) installer that has since ceased trading, a very convenient policy. Overall easy bathrooms get a NIL recommendation from me. The issues we faced due to technical faults left me out of pocket and mis sold. The customer service follow up was poor and inflexible. Ultimate I paid a premium for a bathroom suite I am\r\nNot happy with that continues to bring me\r\nIssues and easy bathrooms won\u2019t help to fix it. For reference, we had the whole house gutted and re-fitted during this period and we dealt with many National and local companies, easy bathrooms have been the only company that failed to deliver what they agreed while asking for premium prices. The situation has been unresolved and developing since the install and I\u2019ve had enough. AVOID."

"The guarantee means nothing! I purchased a tap to go with my luxury bathroom, it only lasted a few months until the black started peeling off making my bathroom look cheap and nasty!\r\n\r\nContacted Easy Bathrooms and they have accused me of using abrasive products! I have full black accessories in my bathroom so I know only to use microfibre cloths. Everything else in my bathroom has kept its colour. They are not willing to accept responsibility! There was not enough coating and you can see that as the paint is so thin around the lever!\r\n\r\nA poor and unprofessional company that has no consideration for customers let alone morality. \r\n\r\nDo not buy from this company!"

"The guarantee means nothing! I purchased a tap to go with my luxury bathroom, it only lasted a few months until the black started peeling off making my bathroom look cheap and nasty!\r\n\r\nContacted Easy Bathrooms and they have accused me of using abrasive products! I have full black accessories in my bathroom so I know only to use microfibre cloths. Everything else in my bathroom has kept its colour. They are not willing to accept responsibility! There was not enough coating and you can see that as the paint is so thin around the lever!\r\n\r\nA poor and unprofessional company that has no consideration for customers let alone morality. \r\n\r\nDo not buy from this company!"