Probably the worst customer service ive experienced. When we received our order from easy bathrooms, we checjed every item as instructed. It was then noticed when the bath tub was installrd that there was a small hairline crack in the tub. We had not notcied this as a protective layer of plastic on the tub covered the crack. We spoke to Easy Bathrooms customer services who stated that as the tub had been installed we would need to pay for a new one (as we could have cracked the bath tub), which we did. At this point I questioned what was included in the 25 year quality guarantee, nd whether we would have to pay for anything else that was damaged, as there would be no point having a guarantee if that was the case - I received no response from customer services. When the second bath tub arrived, it was also cracked. We had to wait 2 weeks to get a new tub. I asked if we could get a refund, and customer services stated that they would 'need to inspect the tub', despite the fact that we hadnt even installed this tub. We then had to wait almost a month as Easy Bathrooms customer services dont work over Christmas. We finally received the third tub which I asked the delivery person to check with me. Unsurprisingly, also cracked. Easy Bathrooms then refunded the tubs and we ended up going somewhere else and finding a cheaper, better quality bath tub. Due to all of these issues, and the poor customer service received from Easy Bathrooms, it took 3 months to get our bathroom installed. We had approximately £150 worth of tiles that we were told we could return when we placed the order. After the huge ordeal of having the bathroom installed we asked if we could return the extra tiles. Customer serviced replied stating that they would need to 'check what inventory they had in stock in their warehouse', im not sure why that would matter. They then replied stating that because its been so long after we placed the order they cant accept any of the tiles - despite the length of installation being caused by them providing bath tubs that were cracked! Awful customer service. Would not reccomend.