Anonymous
BECAREFUL OF THIS COMPANY - I AWAIT ACKNOWLEDGEMENT OF A COMPLAINT AS WELL AS REFUNDS ! I ordered a bath and ensuite refubirshment  - costing around 10,000 on the 27/12/22. The staff at Orpington  reassured me all contents would arrive on the 5/1/23 with everything being in stock. I took a day off as a NHS KEY WORKER to be available. The order arrived with half of the contents and we still await the rest- i was initially told EVERYTHING would be delivered on the day asides from 2 taps. I had already booked in the builder - who is also very busy. He now waits to finish the main areas in the bathroom because half of the contents are missing. Easy bathrooms have lied about delivery dates on multiple occasions and often send emails during the day confirming one date to the next. They have even confirmed on a date that i am getting married - 17/1/23. This shows the complete lack of understanding and thought behind this companies' relation with clients. When i initially made the order I was promised by the staff at the Orpington store that everything asides from 2 sets of taps were in stock and would be delivered on the 5/1/23. Now the order is coming in 3 different parts on days that i am at work ! Do you expect me to take time out of a busy NHS to be available for their random dates? Furthermore, a bath waste set was not even ordered - this was a mistake by the manager in the store. I mean its very worrying that they wouldn't think of these hugely important components. I have now had to delete things off of my order so that i am not waiting weeks / months e.g. a TV that was apparently in stock [ reassured by the staff that it was on the 27/12/22] - and now isn't in stock until the end of Jan ! This company have been shown to be completely incompetent. I still await a reply to my complaint and a refund ! Vanessa salih
1 year ago
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Easy bathrooms has a 1.8 average rating from 78 reviews

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