Shower board delivered but one was damaged. Waited for an answer when a replacement would arrive. Didn't get a response for a few days and when I did it was a wait of about two weeks. This wasn't acceptable due to needing a functioning bathroom. Despite emails to customer service I have had no response or refund with my first unanswered email dating back 13 days. I will now be involving my credit card supplier to get a refund. Had a refund been issued promptly and if customer service had responded to me then I wouldn't have had an issue but given my experience I won't be shopping with them again.