EASY BATHROOM: Orpington thieves! We recently spent circa £4,000 on a new bathroom. One of the items that was ordered, a wall radiator, was not the one we ordered (circa £300 of value). We checked it upon reception and brought it back within 48 hours (as you are ought to do) as it was not the one we asked for*. After a few days (and after chasing them up) they told us they wouldn't refund it as we had opened the packaging (card box) diagonally and as a result they couldn't sell it back to a customer. Please note that the radiator itself was untouched and still perfectly sealed in its plastic protection. Since then it has been a fight with them and customer support. The staff, including the showroom manager, couldn't care less. They asked us to pick our radiator back within 14 days otherwise they said they would bin it. We now have to seek legal action. Short story, avoid that company! They are thieves! *Even on the order form, the description is so vague that we couldn't have known it was the wrong one.