this before you commit If you are thinking of purchasing from EasyBathrooms, please read before you do - it is a long one but worth it for the experience. Initial Experience We went to a local EB showroom. Really attentive and pleasant staff - weren't that knowledgeable about practicalities of fitting, but expectations were not that high in this regard. Got a quote for 2 bathrooms and they were happy to recommend 2 out of a number with whom they had good experience. Quote itself was on the high side, but we were reassured by the various warranties and they offered a discount related to my employer. There was a bit of chasing afterwards from them to sell inevitably, but no more than any other retail business. Price Comparison I did my online research in relation to EB. There was a number of equally positive and negative reviews - but didn't particularly concern me. I checked the prices in detail and found some interesting comparisons - in fact exactly the same products offered through Go Bathrooms (GB - ebay) and The Bath People (BP - Amazon). These products, with different names but same product code in Cubico catalogues, were offered at significant discounts - over £1000 different in our quoted price. Digging a bit further I found that the parent company for EB is Cubico - companies house shows links to GB and BP. In essence they are the all same company. I don't know if GB and BP are still running. I spoke with EB who initially didn't acknowledge the companies were the same, stating that they did not compare with online providers - despite the fact they were competing with themselves. After a month of conversation - during which time the person making the decision was seemingly endlessly unavailable - they agreed to honour the discount. Delivery and checking No issues with the delivery personnel. Very honest disclosing EB were moving warehouses and loads of products were being delivered damaged - this included an expensive shower screen which appeared to have been stuck in the lorry with cellotape. The screen and other items went back as boxes were clearly damaged or incorrect. The items themselves were tightly packed, understandably, but this in turn made it very difficult to check properly - and you have a fairly limited time to do so. Installation The fitter we went with was recommended by EB as someone who worked with them regularly - they knew their products which was helpful. Fitting was delayed twice due to issues with other EB work as products were damaged and this caused delays for the fitter. Fitter disclosed they had a claim in against EB themselves due to quality issues. As the fitting progressed more problems were found. Other items were replaced and 2.5 boxes of tiles were entirely smashed once opened. I would like to say that the onus was on EB to deliver replacements quickly as we were part way through fitting, but it took them a number of days to deliver the replacement items - customer service was secondary. Fitting for 2nd bathroom was pushed back due to issues with EB products on other jobs for the fitter. Alas the fitter disappeared - nothing to do with EB, albeit I do feel some of the delay was. I fitted 2nd bathroom myself. Post-fitting 6 months after fitting the second bathroom I noticed some swelling to a standing unit. No water around it and no leak. Complained and was told units were splash resistant only and most likely caused by being in standing water (on 3-5mm feet fitted by manufacturer), this changed to drips not being wiped off - they made this decision off of a few photos and did not come to visit, despite a number of offers. I queried this referencing previous damage - likely this was an unseen issue or water had crept in as a result of poor sealing during manufacture. EB stated they had referred it to a technician, then said they went by manufacturer guidance, then said they would expected to see any issues in first 6 months. They haven't really provided anything to substantiate any of this. Waiting for a reply from the 4th person I have now been referred to. They have offered me the opportunity to purchase the item again for £200. Summary I have tried to be balanced here, but would I use EB again? No. Are they worse than other comparable providers? I have used Victoria Bathrooms, B&Q and Wickes before, and I can say EB products feel poorer quality, more expensive and customer service is worse. They are just a bit disorganised but happy to be difficult and shrug off concerns. Their warranty is never likely to result in the receipt of replacement items. That's it. Hope it helps