Absolutely disgusted by this situation which I will be taking as high as possible. Went to the showroom in Staples Corner and sat down with a very helpful bathroom designer. Designed bathroom and made payment, parts were delivered, I validated parts arrive against invoice. Unfortunately the builder was in hospital, now builder is available (goods purchased in October), checking the parts and noticed an issue whereby the designer ordered a shower door when it should have been a shower side panel. Unfortunately the boxes are not well labelled so had to be opened. I called back to the showroom who knew immediately what the fault was, apologised and stated it was there fault and the part should be swapped out, head office disagreed. I then spoke to Natalie at customer service who informed me that I should have checked the invoice and then I would have known. No Natalie, the invoice will always match the items because the items were delivered correctly, the issue was the original item is incorrect. Unfortunately Natalie doesn't posses enough intelligence to understand that concept as she is adamant it's my fault. I called back and spoke with Hannah. Hannah believes it's my fault because even though I'm not an engineer, have no building or bathroom experience I should know that the part was wrong and I needed a wall rather than a door part because I should know, even though ALL parts (irrespective of whether it's a door or not), are labelled hinge door. Hannah stated that I should know the part I want and then know that what delivered is incorrect and the plastic should not be removed from the item. As I understand it, even though THEY made the mistake and ordered then delivered the wrong part, I as the customer with no experience is supposed to know it's the wrong part, also the fact that the boxes are labelled the same means nothing. Hannah has informed me that I will now be required to pay £170 for the correct part and I assume dispose of the other. In short, Easy Bathrooms punish there customers for there mistakes. Telling me that you refuse to collect the part because the plastic was removed from the door is an embarrassment to your professional service you're meant to maintain and uphold. I would say don't do business but the showroom staff (with the exception of the guy who made a genuine mistake), are good professionals. The back office staff clearly lack comprehension.