OMG I wish I had read these reviews before ordering our bathroom via the Bury St Edmunds branch. Order full of mistakes clearly due to the staff not knowing their products. Items damaged and getting things replaced? Might as well not bother ! Customer service rude and useless and the company totally unwilling to take any blame for incorrect orders and faulty goods. Because of the issues it has taken our builder 5 weeks instead of two and the job isn’t complete yet because they haven’t sent replacements for their own ordering mistakes. This has cost us and our builders time and money. We have experienced many of the issues reported on here but because our builder ordered the goods on his trade account … they won’t even talk to us now … what a joke ! My advice? Avoid at all costs !!