Had a horrible experience : Ordered ~£3000 worth of items amongst which had couple of issues : 1.Incorrect set of floor tiles 2. New vanity unit with damages in corners; After finding out that any further action would delay my bathroom remodelling project and afraid of having to pay extra to builders, i progressed with alternates to my floor tiles & had my builder fix damages to vanity unit so that i can finish my project. It has been close to 2 months now but i am yet to get the Incorrectly delivered tiles collected / refunded the money due for those. So far i have had 4 different dates given for collection of these tiles but no one turns up to pick them; Every time i have to ensure someone is present at home during core work hours of the days, which is an overhead for my family. There is some serious issue this company has with logistics / returns etc., Has been a regrettable experience for me as i could have got these items elsewhere which could have saved me time and money. Even after specifying a date, the incorrect tiles were still not collected. This is simply appalling.