I call Easyjet customer services to inform them that 2 passengers from 6, will not be able to fly. These two passengers were supposed to travel from South Africa to us in the UK and we would have flown together as a group to Cyprus. However, with SA being on the red list and the additional cost involved, and them being vulnerable old people they have chosen it will be safer to postpone their trip. Speaking to the assistant she requested a letter to be emailed to Easyjet stating they will not make the flight. They couldn't tell me what letter or who must write it, but according to Easyjet's policy, they need a letter to consider the request to receive a voucher for the passengers tickets. It is governments making these decisions, to kerp nations safe, am I to go and knock on No 10, and get a letter from the PM? Honestly, this is unprecedented times and every family and business had bad times to manage, but to have this additude is plainly ridiculous. This will be our last ever flight with Easyjet. I regret booking our flights and car rental with them. Another thing. I just helped my kids to find tickets from South Africa to Europe for less than our tickets from UK to Cyprus. Look around! There are bigger and cheaper airlines than Easyjet! Wake up travelers, bigger airlines are selling cheaper flights.