“Easyjet overbooked hold baggage (bikes) and ended up not conveying about 10 people's bikes to their destination. No apology, no explanation. When the bikes didn't show we had to go to luggage services at the destination airport and their support was poor. I'm now on a bike holiday with no bike which defeats the point of the holiday. No suggestion of compensation from Easyjet, no timeline on when the bag might arrive. A total paucity of information. Apologies from online help were far from sincere.”
“I was the first one in line to check in around 7.40 am on Sunday 8 March for flight from Brussels to Rome. The check-in took 30 minutes, with the woman saying that because I requested wheelchair assistance only certain seats could be assigned. Yet after all that wait, I was given the same seat, 7C, as the boarding pass on my Easy Jet app already showed! I walked to wheelchair assistance, waited around 10 minutes and was taken to the gate. No-one ever said there was a problem. Yet when I got to the gate I was curtly told that I was too late, the doors were closed and the woman in charge on the ground would not delay the flight for me. I was in shock. Had to wait 10-12 hours for the next Easy Jet flight to Rome, which landed around 11 pm. Had to cancel accommodation, car rental and other plans, all with no refund, and pay for new accommodation near Rome airport. No apology at the airport. No interest in my plight.”
“The customer service agent Derinee is an amazing person. She was so kind to me when I was at a very low point and I honestly am extremely thankful to her for showing me that good natured and compassionate people still exist in this world.”
“Really poor experience at the moment, still waiting for even a partial refund of travel back to the uk when they offered us no viable alternative back from Amsterdam after a flight cancellation. After care, including the time to get back to you has been shocking - it's like they just hope you will get bored and go away. Our travel insurer through our bank travel pack has already paid our eurostar tickets but it seems easyjet can't or won't pay for the uk travel. Quickly becoming an airline to avoid”
“Fantastic service
Would like to say how efficient and accomodating easy jet staff on special assistance customer service we called easyjet to ask for special assistance and to be seated together and staff member Prudence was very efficient in providing service. She was very polite on the phone and listened & supported our travel needs.
What we like about easyjet is that they recognise non visible disability and accomodate disabilitie via providing seats on front row of the aircraft and a choice of where you are comfortable to sit too. Which makes so much difference to people who have non visible disability in terms of supporting their disability.
Staff are always willing to listen to customers needs and accomodate them whatever possible. Will always book easyjet if possible on our travel.
Thank you once again Prudence for your kind help you are an asset and keep up the good work”
“We booked a round-trip flight with easyJet from Manchester to Naples. easyJet decided to change the return flight from 15.10pm to 06.00am. We sent their customer service dept. an email asking if we could cancel or change this return flight as we stay on an Island and it would be impossible to get back to Naples by 6.00 am. They did not reply. We tried to get a return flight for the same day with other airlines but were unable to do so. We had no choice but to completely change our trip i.e. both outbound and return travel. As we still had no reply from easyJet, we escalated the issue emailing the CEO. They tried to call and sent us an email saying we could have a free transfer or full refund.
We replied stating we prefer to communicate by email as there was no chance of any misunderstanding later. We explained we had no choice but to change both our outbound and return flights stating times, dates etc. and pointing out that we needed to confirm with our accommodation as a matter of urgency. Two days later we sent another email stressing the urgency. They replied the following day stating they had to discuss this over the phone. The asked when would be the best time to call and we said as soon as possible giving them 2 telephone numbers that we can be contacted on at any time. They have not called. It seems we must email the CEO each time we need easyJet customer service to answer us.
I believe we must now cancel our entire trip with easyJet, change our time and day of travel, book our flights with a different company, and once again contact our hotel and change our booking with them for the third time.
easyJet changed their flight times causing this issue but yet it is not considered urgent or of any importance to them.
Enough is enough”
“A smooth, efficient, and well-run experience from start to finish. Boarding was organised, the crew were friendly and professional, and everything ran seamlessly. For a budget airline, easyJet consistently delivers reliability, comfort, and great service. A solid choice for stress-free travel.
Thank you to the crew for a pleasant journey.”
“I ve just spent over one hour working my way through this company s Byzantine documents, seeking to establish exactly what's what in their provision of a refund when they ve rescheduled my flight by 6 hours. There cynicism by omitting information which is clear and to the point.,should shame themed”
“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”
“Flight to Sharm was good, except for the flight attendedant that chose to sit in their seat blocking one of two toilets about halfway through the flight, and was happy to watch a long queue of passengers (including young children needing the toilet) slowly filter into the one toilet that he wasn't blocking. The flight home was appalling, a guy called Avas, thought it was ok to blatantly accuse me of vaping in the toilet. He banged on the door, which I opened instantly as I had just finished using the toilet, told me I was vaping, at which point I pulled all.my pockets out and said to him I wasn't vaping, that I was happy to be searched for a vape, and that my only vape was in my bag my wife had. After 5mjns of accusations, he came back apologised and offered me a drink, that I refused, he then began apologising to my Wife and offering her a drink, which she refused. He then waited for me to wake up, apologised again and gave me a bottlenof water as if that covered the embarrassing situation that he created. He then asked me to point out the female that went in before me as he said "it must of been her". I refused to help him, as I'm not going to snitch on another passenger after being accused.
Terrible service, and staff. Avoid EasyJet at all costs, it will be worth it”
“Booking early for holidays is a waste of time as flight and airports have changed… and when we used the cancel option offered, the refund was a credit …we will ring to get back the cash following their changes to the holiday contract…”
“Their app would not let me add a second hold bag so i went to ask at the counter for bag drop off and they said i was too late to add any bags and they made us miss our flight. We had to rebook with another airline for $750.”
“I booked a return flight with easyJet which was cancelled and as a result I needed to spend two more days in Lisbon. easyJet reimbursed my expenses in line with their policy with no issues and also paid compensation. I have had experiences with other airlines in similar circumstances which was a very painful process so was really happy with how easyJet handled everything.”
“They charge 130 euros for 2 small luggages below 10kg!
Which is absurd and too much!!! The guy also did not allow us to purchase online mind you we are more than 2hrs early for our flight, and also to add the flight got delayed for 1 hour, no complimentary water for the delay 🤣😅”
“I made an honest mistake with my departure date, entering September instead of October. I believe a grace period of 24 hours should apply in such situations. It is completely unacceptable and appalling that this is not being accommodated.”
“We booked a 5-star all-inclusive holiday with EasyJet Holidays, but what we received was far from what was promised.
After booking, EasyJet downgraded our hotel from a 5 star without clearly telling us we had a deadline to dispute. On arrival, the hotel was clearly below standard: broken doors, unsafe locks, air conditioning that didn’t work (we were given a portable unit), and poor quality food and drinks.
Our outbound flight was delayed nearly 3 hours. Passengers were told refreshments would be provided, but instead people were charged, leaving us without food until nearly 3am when we finally arrived at the resort.
On our way back from our holiday, At Bodrum Airport, my 10-year-old Black son was singled out by security for a drug swab and pat-down (they said that they were acting on behalf of easyjet). Despite asking for a male officer, a female officer searched him and told him to “be quiet.” I was not allowed to be with him and my phone was confiscated when I tried to record what was happening. This left him visibly distressed.
When I complained, EasyJet dismissed my concerns, relied only on the hotel’s account, suggested the problems were “personal preference,” and refused any compensation.
This experience left us upset, unsafe, and extremely disappointed, I would not recommend EasyJet Holidays based on how our family was treated.”
“I've been a loyal customer for many years, using them for business and family travel.
Due to that, I qualified for their Flight Club programme.
With no warning, they have cancelled it.
Easyjet have lost a loyal customer and 10's of thousands of pounds spend from my family and business.”
“Nuria and Neil. Flight from Paphos to London Gatwick 03.07.25. These two were God’s angels taking care of me. I have severe severe phobia of flying, even medication wasn’t helping much but they helped me throughout the whole flight. Neil especially came and checked on me every sudden movement/turbulence the plane made. Thank you so much. God bless you both.”
