Easyjet Reviews

Name: Easyjet
Rating: 1.87

1.9 Rating 373 Reviews

21 %

of reviewers recommend Easyjet

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1.9

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service ever . No care no thought and no people just AI bots horrendous … avoid”

Helpful Report

Posted 1 day ago

“No empathy, Easyjet hates kids I wrote a review as the cabin crew lady on the flight from Naples to Gatwick said to my wife that my 2 yo son should take a sit.One old man could not watch the movie as my son was walking through the corridor, other passengers were doing the same and the cabin crew lady was okay with that.Easyjet customer service (Max) replied in the following way to me via email:"Our top priority is to ensure the safety and security of all our passengers. This includes adhering to policies that ensure everyone’s well-being during the flight."I have never seen anyone complaining if an adult is walking and There is no arm to anyone is a toddler is walking.The policy does not say that a person adult or toddler is not allowed to walk.My son was not doing anything wrong or touching or talking to this old man.This company simply does not think that families pay more than other passengers and should be allowed to be treated as the others.Better to fly with other company.The old man could travel with a private jet next time!Easyjet dors not like kids.Rude customer service,rude cabin crew,no empathy for a kid.However they should remember they were kids.”

Helpful Report

Posted 4 days ago

“5 hours distance they give us a dirty airplane with unwashed seats covers. We was like sardines. Never again. That's are 3rd disappointment”

Helpful Report

Posted 3 weeks ago

“Why is it that 5 days prior to xmas after having booked a holiday for the first time with easyjet believing that the price was stable and reasonable do customers have there pants truly pulled down by a snap sale Just been had by a £300 overall price drop that leaves a sour and bitter taste from this company Credit crunch and all the uncertainty of what prices will be like booked for August 2026 miraculously theyve re calculated and thought wow were overcharging here we'd better drop the prices and all this for there customers ! Perhaps were the last mugs to book at the higher prices and now they can fill the plane with passengers paying less Well truly spanked here but definitely the first and last time by easyjet. Unless you'd like to cut our costs ? But i guess that will be bah humbug for the festive period.”

Helpful Report

Posted 4 weeks ago

“All of these conspire to steal your money, and that's how they stole mine until I got in touch with COVSECLTD.COM, which allowed me to recoup my investment and profit. They use faked returns to lure investors, and after they earn your trust, there will be a big withdrawal from your accounts that drains your funds.”

Helpful Report

Posted 1 month ago

“terrible company terrible service total disrespect of their customers. the only guarantee they offer is to have your flight canceled”

Helpful Report

Posted 1 month ago

“Buyer beware. Our flight left over an hour late as EasyJet hadn’t procured a pilot. Then towards the end of the flight, due to a fault in their aircraft, EasyJet redirected us from Porto (our destination) to Madrid. They held us on the tarmac for over 3 hours, with no food. The head steward was unable to give us any updates, and when passengers complained and asked to be let off the plane, they were threatened with arrest. Eventually, over 5 hours after we’d been due to land, we were given a choice: EasyJet could return us to London, but couldn’t guarantee any available flights to Porto in the near future. Or we could get off in Spain and make our own way. So for those of us who needed to be in Portugal on time, we had no choice. We were left stranded in the wrong country after midnight. The airport is closed at night, which EasyJet did not tell us, so everything was shut and all nearby hotels were fully booked. As such we had to pull an all-nighter, staying on the cold floor of the check-in area with the city’s homeless, until the airport re-opened and we could board an early onward flight via – of course – a different, more reliable airline. You’d think that after this EasyJet would try to put things right. But like the most immoral of companies, they’ve just delayed the claim, denied having any responsibility, and tried to defend themselves by claiming it was force majeure (i.e. a weather event beyond their control). This is nonsense: every single other flight to Porto landed just fine that day, including flights using the same line of aircraft landing within as little as one minute of our attempt. And their only “evidence” of force majeure turned out to be an internal report they’d made up themselves. So I’ve had to take the matter all the way to my MP and Aviation ADR. Utterly reprehensible behaviour by EasyJet.”

Helpful Report

Posted 1 month ago

“Flew from London Luton to Lisbon and booked a ticket with a hold bag measured within the allowed 45x36x20 cm with no wheels or handles. They put a metal frame at the gate as a trap to take money and rob the passengers. Although the bag is within the max measurements and it fits under the front seat when I boarded the plane, the lady with a credit card machine issued £48. Exactly the same bag was accepted at Lisbon Airport when I return back to London.”

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Posted 1 month ago

“basically we flew out for my partners birthday in Mallorca in October, fab holiday only to be let down by a 24hr delay and a cancelled return flight notified around 4hours after our flight should of left Palma which was due to no crew available!! emailed easyJet for a refund or compensation, to be emailed we were sending the wrong information, or they couldn't download the attachments. So we went through another channel of complaint only to be told that we couldn't claim and were illegible for compensation. Very poor customer service with a don't care attitude, so off to the ombudsman we go....”

Helpful Report

Posted 1 month ago

“We were charged £144 for three small cabin bags that met EasyJet's size specifications. At the check-in area, an employee pressured us to pay £144 in total (£48 per small cabin bag). With no time to debate, we paid and later contacted EasyJet. EasyJet's response was inadequate, offering only a vague promise to improve ("We strive to ensure that our baggage policies are clear and consistently applied, and it is regrettable that this was not your experience. We value your feedback as it helps us improve our services and avoid similar issues in the future."). This was accompanied by a hard no on a request for a refund ("We apologise we cannot accommodate your request as we are a non-refundable airline, we truly understand the discomfort regarding that incident, but we will make sure the crew is focused and well aware, we will investigate this further to ensure your rights in the future, for your contentment is what we strive for."). Despite our clear proof of compliance, EasyJet also had the audacity to remind us of their luggage policy, which was rather tone-deaf of them. Thankfully, AMEX refunded us after we raised a dispute with the exact same evidence we had shared with EasyJet. Safe to say: Steer clear of EasyJet! Their employee ruined a very exciting morning for us as the trip was a surprise gift for our Mother's 60th Birthday!”

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Posted 2 months ago

“My husband who has autism stood seconds before the seatbelt sign went off as the steps were being attached. The staff were slow to turn them off. Being in the first seats and despite most of the cabin standing, a female crew member with a shaved head put her hands on my husband and guided him back into his seat. He asked her not to manhandle him. I said he has autism. He sat down but immediately a dramatic lad (apparent Cabin Manager) came over, lent in my husbands face and started to shout at him. This to the point when I pushed my magazine between their faces and told the crew member to stop escalating, behave professionally and back off. My husband remained seated and did not respond. The staff member had him trapped in his seat with his face almost touching my husbands. I repeated over and over that my husband had autism. I asked for the cabin managers name. He refused to give it and told me to get off his plane. At no point did I raise my voice or behave in an aggressive manner. However the manager started asking if I could read and held out his shirt in an exaggerated way while telling me to read the badge over and over. I explained that I didn’t have my glasses on and his behaviour was holding us up from leaving. He eventually said his name was Tom, mocked me for wanting to complain and abused me as I quietly left the cabin. It was an absolutely disgraceful display of professionalism, intolerance and inappropriate misuse of power. This crew had no understanding of Autism and were determined to humiliate us. I got off the flight very upset, dreading my return journey and wrote a complaint there and then. I was told it would be investigated. Easy Jet first sent me a reply destined for another customer which was absolutely nothing to do with my complaint. They then sent me a reply where they said that I (in place of my husband) had stood up and repeated a swathe of lies clearly given to them by these two crew. Certainly not an investigation. I had thought that the two crew member would lie for each other as they were smug about me making a complaint had no respect and acted with impunity. However, I gave Easy Jet more credit than they deserved in believing they would investigate. Easy Jet staff lack any understanding around Autism. Their cabin manager was dramatic, aggressive and abusive to a seated passenger. My husband is a director of a large organisation that regularly books easy Jet to fly their staff. This is something he no longer feels he can do as he has seen their behaviour first hand. In forty years and travelling all around the world on BA, I have never seen or experienced such poor communication or behaviour.”

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Posted 2 months ago

“I have had a very bad experience with Easy so far. The cleanliness of the plane was very bad (see attachments). There were chips, papers and crumbs on the floor and on the chair. Both flights I booked were delayed. Because of the delay I had to pay extra costs such as drinks (5.50 Euro), food (16.00 Euro), transportation (39.22 Euro because there was no longer transportation from the airport to my hotel by the time we arrived) and late check in charges at the hotel (35.00 Euro). I understand that a delay has no benefit for anyone, but when I sent an email with the request for compensation for the extra cost the delay caused me they didn't even reply to me. I sent 3 emails, a complaint and a request for compensation but they don't seem to care about the customer. It was the first and last time with Easy so far. I have never had this experience before with Ryanair and it is also cheaper so I learned my lesson to change airlines. It's sad to see how customers lose interest and are not taken seriously. You try to contact them but they don't answer you.”

Easyjet 1 star review on 29th October 2024

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Posted 2 months ago

“It is rhe worst scam you will lose more than you will gain You are not saving any money go for the right air line Horabul customer service Horabul tactics to make money No remorse for any mistake by customer Thugs thugs thugs”

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Posted 3 months ago

“The worst company ever!!!”

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Posted 3 months ago

“Es wurde mir einen bereits gebuchten Flug, annulliert, wurde einfach eine andere Destination eingetragen als alternative. Und eine andere Zeit. Beim Kundenservice geschrieben, keine Möglichkeit dies zu ändern, kostenlos! keine retour Flüge für meine destination in den Nächten 6 Wochen möglich. Bei frage auch Geld zurück, nicht möglich, Geld geht verloren. Eine richtige schweinerei! Abzocke!!! Ich fliegende wieder mit dieser S… Fluggesellschaft 🤮 Tip: Fliegt mit der Swiss auch wenn es etwas teurer ist, funktioniert einfach alles bei denen, leider keinen Flug mehr gefunden bei Swiss, sonst wäre ich selbstverständlich mit ihnen geflogen.”

Helpful Report

Posted 3 months ago

“Terrible service and customer service. I had been planning a holiday to Spain with my family all year, and yesterday, October 6th, I arrived at Edinburgh airport and got to the boarding gate, but they stopped me from boarding because my 1-year-old son's passport would expire next month. Baby passports are only valid for 1 year (but he was still valid) and it would only be a 4-day trip. The attendants were very rude and said that it was my problem and we couldn't board. It's incredible that when I checked in online and entered my son's passport details, why wasn't I notified? These are ways to steal money and ruin your joy. My wife suffers from depression and started crying at the airport, I had to take her to the hospital. Thank you EasyJet. I tried to call to try to reschedule another day or get them to give me a voucher for a future trip, but they were not very rude on the phone. One attendant said that they could change the tickets for an extra 49 GPB per passenger, and that was a lie. Another told me to contact DOHOP where I bought the tickets and that they would help me, another lie. In the end, I lost my flights, I lost my holiday, I lost almost 900.00 Pounds and my wife was depressed and deeply sad at home.”

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Posted 3 months ago

“So incredibly disappointed in my first (and now only & last) experience with Easy Jet!! Almost $700 CDN to fly from London UK to Edinburgh, Scotland for a 'bucket list' sameday trip and because we missed the boarding time by 6 MINUTES, I'm out the $700 CDN!!! 6 MINUTES!!!! I accept a portion of the responsibility, BUT the inflexibility of Easy Jet in trying to help out is unconscionable!!! Date of experience: 06 October 2024”

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Posted 3 months ago

“The flight was okay. I was carrying my late husband’s ashes to scatter in the S of France. I had checked online the protocol for doing this. It was unnecessary to contact EasyJet, but the correct paperwork was necessary. As I moved along in the queue towards security check, I asked a member of staff if I should proceed as normal, or did I need a different desk as I was carrying ashes. She asked me if I had notified EasyJet. I said this was not required. She disagreed, and wanted another member of staff to confirm this. This member of staff agreed with me, but the first one said that EasyJet needed to be informed, as I’d be ‘ taking another person on board ‘!? She tried to make a call, but when there was no reply, she said to carry on and see what they said at security. There was absolutely no problem. EasyJet need to ensure that there staff know the correct procedures for these circumstances.”

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Posted 3 months ago

“I had an incredibly disappointing experience with EasyJet at Luton Airport. The gate was supposed to close 30 minutes before the flight at 8:15 AM, and we arrived right on time, but the staff refused to let us board. The flight wasn't scheduled to depart until 8:55 AM, so it was baffling and frustrating that we were denied boarding. The lack of communication and unhelpfulness from the staff only made matters worse. It’s frustrating to see such poor customer service and inflexibility from an airline. Overall, it was a terrible experience, and I’m deeply dissatisfied with how this was handled.”

Helpful Report

Posted 3 months ago

“bad service, bad experience, no way to contact airline except to make a reservation! How this started: On checking in at Naples airport I had my cane that I was walking with, a smaller rolling carryon piece of luggage, and my larger purple piece of luggage that i needed to check. The person at the entrance to the checked bag area pointed my sister and myself to the baggage tag kiosks. I went over to one of these, as did my sister, scanned my boarding pass which indicated I was traveling to Athens. My sister did the same at her kiosk. My tag printed out for me with a luggage destination of CAG. I knew the destination code or Athens was ATH but thought Athens may have had a special airport or luggage post for this regional carrier. I put the tag on my luggage and took it over to the girl accepting the bags at the luggage check area, and double checked with her that my bag was going to Athens. She said “yes, yes” hardly looking at me or my luggage. I put the bag on the conveyor belt, as she indicated I should, and it traveled up the ramp. (It was later confirmed the kiosk I was using was broken, but not marked as such…) My sister then did the same, only I noticed her luggage destination had a different code, ATH. I immediately checked with the supervisor and they said my CAG destination was for an airport in Cagliari, Sardinia. I asked if I could get it back quickly so that I could fix the problem. I was told NO it was already on its way up the conveyer belt, yet still inside the departure area though!!!! It was flying out in two hours to CAG. So Easy-jet knew from the start there was a problem, but they had no interest in fixing it. Nor did they give me a luggage tag receipt for my boarding pass! I watched my luggage via the ‘find my’ ap on my iPhone head off to Sardinia. I was told to report the problem when I got to Athens! There was no EasyJet office or counter in Athens, when I did find a lost luggage desk I was given a piece of paper with faded copier ink that gave me no phone number or legible computer link to contact! When I got to my cruise ship, they were very helpful, but also unable to contact EasyJet. I had one airtag inside my suitcase and one on the outside with my regular luggage tag that included my name and phone number. So I followed my suitcase to CAG, and from there, part of it went on to London, and part remained in CAG at Via Giuseppe Mazzini 26, 80029, Sant’Antimo NA, Italy. For two weeks of my visit to Athens and the Greek islands I was without my luggage, shopping in every port of call to replace outfits to wear. Finally, Mike, from lost luggage in London was very helpful in locating my luggage. He called me and forwarded it on to my home back in the US. However whenever myself, or the cruise director tried to call Naples or corporate EasyJet, the people were rude and not at all willing to help look for my luggage, the people in Athens were polite but insisted EasyJet had no offices in Athens! I have still not been able to discuss my luggage problems with EasyJet or retrieve the pieces left in Italy, where they had obviously open my suitcase! This is an airline I will never take again.”

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Posted 3 months ago

Easyjet is rated 1.9 based on 373 reviews