Easyjet Reviews

Name: Easyjet
Rating: 1.84

1.8 Rating 390 Reviews

21 %

of reviewers recommend Easyjet

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1.8

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Supreme Assets Recovery AT G Mail .com

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

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“I made an honest mistake with my departure date, entering September instead of October. I believe a grace period of 24 hours should apply in such situations. It is completely unacceptable and appalling that this is not being accommodated.”

Helpful Report

Posted 1 week ago

“We booked a 5-star all-inclusive holiday with EasyJet Holidays, but what we received was far from what was promised. After booking, EasyJet downgraded our hotel from a 5 star without clearly telling us we had a deadline to dispute. On arrival, the hotel was clearly below standard: broken doors, unsafe locks, air conditioning that didn’t work (we were given a portable unit), and poor quality food and drinks. Our outbound flight was delayed nearly 3 hours. Passengers were told refreshments would be provided, but instead people were charged, leaving us without food until nearly 3am when we finally arrived at the resort. On our way back from our holiday, At Bodrum Airport, my 10-year-old Black son was singled out by security for a drug swab and pat-down (they said that they were acting on behalf of easyjet). Despite asking for a male officer, a female officer searched him and told him to “be quiet.” I was not allowed to be with him and my phone was confiscated when I tried to record what was happening. This left him visibly distressed. When I complained, EasyJet dismissed my concerns, relied only on the hotel’s account, suggested the problems were “personal preference,” and refused any compensation. This experience left us upset, unsafe, and extremely disappointed, I would not recommend EasyJet Holidays based on how our family was treated.”

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Posted 1 week ago

“I've been a loyal customer for many years, using them for business and family travel. Due to that, I qualified for their Flight Club programme. With no warning, they have cancelled it. Easyjet have lost a loyal customer and 10's of thousands of pounds spend from my family and business.”

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Posted 1 week ago

“Nuria and Neil. Flight from Paphos to London Gatwick 03.07.25. These two were God’s angels taking care of me. I have severe severe phobia of flying, even medication wasn’t helping much but they helped me throughout the whole flight. Neil especially came and checked on me every sudden movement/turbulence the plane made. Thank you so much. God bless you both.”

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Posted 2 months ago

“Zero Rating for EasyJet This is truly and utterly unbelievable, but I can assure you EasyJet really did this. We are a family of seven, and we booked our tickets to Greece with them. EasyJet has now informed us that our return tickets have been cancelled because they needed to sell them for more money. Apparently, one of EasyJet's values is a customer-centric approach. This experience clearly demonstrates otherwise. They did move six of us from the 1 PM flight they cancelled to the 10 PM flight. The only issue is that my granddaughter has not been moved! Utterly disgusted, I asked how my granddaughter could travel without us. EasyJet's response was, "Not my problem." As a family, we have spent thousands with EasyJet. Never again after this. I would rather pay more for my flights or simply not go than have anything to do with this despicable company. EasyJet, be careful. Pan Am and TWA all thought they were invincible and treated their customers like dirt. Look what happened to them. I will be making a formal complaint to ABTA.”

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Posted 2 months ago

“Confusing, inept, insane, painstaking, evasive and absolutely baffling. Just some of the words I’d use to describe our experience with EasyJet’s customer service team. Turns out that getting blood from a stone is easier than getting a refund on an EasyJet package. A refund that my wife and I have been categorically promised on SEVERAL occasions… Strap in, it’s a wild ride. We booked a short honeymoon in Seville with EasyJet on 29th April. However, due to the power outages occurring across Spain at the time, the agent was unable to guarantee safe onward passage to our destination. Furthermore, we couldn’t even contact our hotel the night before our flight as their line was dead, and had seen numerous reports of people stranded at bus/train stations - unable to reach or check-in to their hotel, use their cards or call loved ones. This was a major concern and, sadly, out of our hands. As a result, after a heated discussion, we were PROMISED - I quote - “a 100% refund on our entire holiday package within 5 to 10 days”. I checked again. The answer was the same - “a 100% refund”. Pretty conclusive. Obviously without being given such assurance, my wife and I would have had a very different decision to make about whether to travel or not. Especially as it was our honeymoon with our hard-earned money at stake. The agent also promised to send email confirmation of said agreement, which conveniently never arrived. This is a theme in our dealings with EasyJet. False promises. Anyway, a couple of days followed our original call. Nothing. So we checked in with the EasyJet team to check on the status of our refund. Again, I was reassured that it was being processed. ‘Nothing to worry about' it seemed, but how wrong we were. Another 3 days passed. And another. And another. Today is 16th June and STILL no refund. Some way from the 5 to 10 days originally promised. Over the last 8ish weeks (and counting), my wife and I have called EasyJet more or less every other day. Spoken to about 15 different agents, completed 4 separate ‘contact’ forms, plus a couple of complaints forms for good measure. The forms are never acknowledged - apparently lost in the void of ignored correspondence. Having to re-explain our story with each new agent is tiresome and stressful. At this point, I’m the living definition of a broken record. What’s more, each conversation follows the same general pattern: contact EasyJet, recount our story (again), get a jumbled, contradictory response, agent promises to progress our case and then… radio silence. Zero actions taken. Like the conversations never happened. So the cycle of madness continues. Some of the agents have tried their best to support us but to no avail. To our horror, one agent even said ‘IF’ we receive our refund. In disbelief, I immediately corrected them - ‘WHEN’. This is simply beyond doubt. Worryingly, we were also told that the first agent we contacted on 28th April failed to log our refund on their systems. Convenient? Inept? You decide. Either way, their lack of diligence is not our problem. We simply want our money refunded, as PROMISED! Overall, the service given has been a muddled, confused and unfathomable mess. With more false leads and contradictions than I can count. So bad that the refunding process has felt deliberately tricky…At best, our experience has been incompetent. At worst, downright deceitful. I would genuinely award 0 stars if it were possible. I’ll never use EasyJet again. Doubt they care, but at least my sanity will be intact. The moral of the story? If you can, pay a little more and use a different airline.”

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Posted 3 months ago

“My family bought four small bags at duty free that wouldn’t fit in our backpacks and was charged $250 at the gate. Also, flight was delayed (based on other reviews, looks like a regular occurrence).”

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Posted 3 months ago

“Scammed of $700K. Recovered everything with supreme assets”

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Posted 4 months ago

“EasyJet is hands down the most unreliable airline I’ve ever dealt with. Cancelling my flight last minute with zero accountability completely derailed my entire travel route. The lack of communication, support, and professionalism is nothing short of shameful. Their handling of the situation was pitiful and amateurish—like they have no clue what running an airline means. You’re left on your own to figure things out while they hide behind automated messages and empty apologies. Avoid at all costs if you value your time, money, and sanity. This isn’t just bad service—it’s a total joke. Never again.”

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Posted 4 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 5 months ago

“Everything. Flight delayed 7 hours. Tried to retrieve luggage but had to wait in dreadful lost and found room.no customer service. No explanation. Bought another ticket Never again”

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Posted 5 months ago

“Their faulty website booked me for the wrong date. Triple check after you get your confirmation. Worst experience.”

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Posted 6 months ago

“NEVER EVER fly Easyjet. They left me, my wife and a 10 month old baby stranded in Prague. They then said they were no hotels to stay in so we have to pay on our credit card and they would reimburse. It's been 7 months now and they still won't reimburse. Never ever fly Easyjet unless you are willing to spend an extra £600 on food an hotel costs or spend the next 6 months trying to get reimbursed”

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Posted 7 months ago

“Horrible airline. Never on time. Rude customer service. Zero regard for it's passengers.”

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Posted 7 months ago

“My wife died in the 11/1/25 I have been trying to speak to someone at there bereavement team since then as we have 5 outstanding holidays with then I am no use with the Internet as she dealt with all that online after numerous calls and ending up speaking to a call centre in India who just kept saying how can I help you and then sorry can't help you with that I was on for hours for 3 days one operator asked to speak to my wife don't use this company we went away with them 5 times a year and this is how they treat you they won't even get back to me if they read but don't worry I will keep posting and if helps others to know what they are like all the better John mcgill”

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Posted 7 months ago

“The worst service ever . No care no thought and no people just AI bots horrendous … avoid”

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Posted 7 months ago

“No empathy, Easyjet hates kids I wrote a review as the cabin crew lady on the flight from Naples to Gatwick said to my wife that my 2 yo son should take a sit.One old man could not watch the movie as my son was walking through the corridor, other passengers were doing the same and the cabin crew lady was okay with that.Easyjet customer service (Max) replied in the following way to me via email:"Our top priority is to ensure the safety and security of all our passengers. This includes adhering to policies that ensure everyone’s well-being during the flight."I have never seen anyone complaining if an adult is walking and There is no arm to anyone is a toddler is walking.The policy does not say that a person adult or toddler is not allowed to walk.My son was not doing anything wrong or touching or talking to this old man.This company simply does not think that families pay more than other passengers and should be allowed to be treated as the others.Better to fly with other company.The old man could travel with a private jet next time!Easyjet dors not like kids.Rude customer service,rude cabin crew,no empathy for a kid.However they should remember they were kids.”

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Posted 7 months ago

“5 hours distance they give us a dirty airplane with unwashed seats covers. We was like sardines. Never again. That's are 3rd disappointment”

Helpful Report

Posted 8 months ago

“Why is it that 5 days prior to xmas after having booked a holiday for the first time with easyjet believing that the price was stable and reasonable do customers have there pants truly pulled down by a snap sale Just been had by a £300 overall price drop that leaves a sour and bitter taste from this company Credit crunch and all the uncertainty of what prices will be like booked for August 2026 miraculously theyve re calculated and thought wow were overcharging here we'd better drop the prices and all this for there customers ! Perhaps were the last mugs to book at the higher prices and now they can fill the plane with passengers paying less Well truly spanked here but definitely the first and last time by easyjet. Unless you'd like to cut our costs ? But i guess that will be bah humbug for the festive period.”

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Posted 8 months ago

“All of these conspire to steal your money, and that's how they stole mine until I got in touch with COVSECLTD.COM, which allowed me to recoup my investment and profit. They use faked returns to lure investors, and after they earn your trust, there will be a big withdrawal from your accounts that drains your funds.”

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Posted 8 months ago

Easyjet is rated 1.8 based on 390 reviews